I need help with a form I created tonight, Can you help?

  • jjroses
    Asked on December 21, 2015 at 1:37 AM

    I created a new form and it has been saved. I copied the embed codes to my webpage, but the old form shows up and when submit is clicked it doesn't work.

  • Chriistian Jotform Support
    Replied on December 21, 2015 at 2:09 AM

    Hi,

     

    I checked your site and I noticed that your form is embedded using the script embed. Can you try re-embedding your form using the iFrame embed code and see if the issue still persists? Here is an article that may help you with getting the form iFrame code: How to Get the iFrame Code

     

    Do inform us if you need further assistance,
    Regards.

  • jjroses
    Replied on December 21, 2015 at 10:15 AM

    I used the iframe code and now it displays correctly, but when it is submitted it will says the "form is unavailable".

  • Charlie
    Replied on December 21, 2015 at 11:09 AM

    I checked your website and it is still using the default script embed code. Please remove it first and get a fresh copy of the iFrame in your "Publish" wizard. Here's a guide on how to get your iFrame embed code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    I need help with a form I created tonight, Can you help? Image 1 Screenshot 30

     

     

    I also tried filling out your form and clicked the submit button, I got the "Thank You" message but the problem I saw is that it did not scroll to the top part of the page.

    I need help with a form I created tonight, Can you help? Image 2 Screenshot 41

     

    I'm unable to get the error message "Form is unavailable".

    Please let us know if the iFrame embed code works.