Email notifications are not working

  • chelsaur
    Asked on December 28, 2015 at 12:52 AM

    I created a form with 2 notifiers and I'm not receiving either of them in my inbox. I've sent a test email through Jotform which works however when I submit through my website I don't get an email. I've tried 3 times. Help?

  • Chriistian Jotform Support
    Replied on December 28, 2015 at 4:43 AM

    Hi,

     

    I checked the mail log of the recipient of your notification email (forms@chelsaur.com, signup@chelsaur.com) and it seems that the emails were successfully sent.

    Email notifications are not working Image 1 Screenshot 30

     

    Email notifications are not working Image 2 Screenshot 41

     

    Can you try to check your spam folder and see if the email was sent there? If not, please try to use noreply@jotform.com instead of norepl@formresponse.com as Sender Email in your notification setup.

     

    Do let us know if the issue still persists.
    Regards.