Why are we not receiving form submissions?

  • kchinn
    Asked on December 31, 2015 at 11:59 AM

    This form has worked in the past. Users are not receiving email notifications for this form: https://form.jotform.com/50415392473959 

    Please investigate. 
    Thanks,

    Karen

    kchinn@kumc.edu

  • Kevin Support Team Lead
    Replied on December 31, 2015 at 3:10 PM

    Hi,

    Thank you for contacting us.

    I have submitted successfully your form, and I can see the submission is there : 

    Why are we not receiving form submissions? Image 1 Screenshot 40

    Why are we not receiving form submissions? Image 2 Screenshot 51

    And I can see you have not configured an email notification in your form, there is only an Autoresponder.

    Why are we not receiving form submissions? Image 3 Screenshot 62

    You can add an email notification by following this guide : http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this will help  you.

    Feel free to contact us anytime if you need more help, we will be glad to assist you.

    Regards.

  • kchinn
    Replied on January 4, 2016 at 3:33 PM

    Thanks for your reply. For this form, we're not wanting an email notification. The person completing the form is needing an email with a link to produce a PDF of their submitted data.

  • Kevin Support Team Lead
    Replied on January 4, 2016 at 4:43 PM

    Hi,

    Thank you for clarifying us your request.

    You can include a PDF file with the Autoresponder email with the submitted data, to do it just open the Autoresponder and then add the PDF link, your users will receive it and they will be able to download it.

    Why are we not receiving form submissions? Image 1 Screenshot 20

    Hope this is what you are looking for.

    Thanks.