Email Wizard - cannot edit email responder

  • Roseta00
    Asked on January 4, 2016 at 10:06 AM

    I got the message to contact support.

     

  • Kevin Support Team Lead
    Replied on January 4, 2016 at 11:58 AM

    Hi,

    I checked your form and I can see you have not any Email notifier nor anyAuto Responder.

    Email Wizard   cannot edit email responder Image 1 Screenshot 20

    This guide will help you to create an email notification : http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    And this other will help you to create an autoresponder : http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Hope this will help you.

    Do let us know if you need more help, we will be glad to assist you.

    Regards.

  • Roseta00
    Replied on January 5, 2016 at 3:46 AM
    hello,
    yes, that's correct. But when I want to add a new email I get the following
    message:
    [image: Inline images 1]
    Sabine
    Sabine Abanto
    Investor & Media Relations
    Phone: +41 22 780 90 53
    engage your senses: www.givaudan.com
    Givaudan International SA, 5, Chemin de la Parfumerie, 1214 Vernier,
    Switzerland
    ...
  • Boris
    Replied on January 5, 2016 at 6:02 AM

    I'm afraid that we didn't receive your image, because our forum software can't accept inline images sent through email. You can attach images to your post by opening your support thread directly in the browser:

    http://www.jotform.com/answers/735414

    While typing your answer directly on the support thread, you can attach images by using the toolbar at the top. Please take a look at our guide on how How to include screenshot image in the support forum.

    We will be happy to assist you in resolving whatever issue is preventing you from setting up your email notifications. Thank you.

  • Roseta00
    Replied on January 5, 2016 at 7:17 AM

    Hi Boris 

     

    I am sorry but I can not upload the image because  pdf and Word are not allowed. Do you have a normal email I can send you the image to? 

     

  • Boris
    Replied on January 5, 2016 at 8:28 AM

    You can send attachments to our support email address: support@jotform.com

    Please do include reference to thread 735414 in the subject line of your email, so that we know which issue the email is about.

    We will eagerly await your response. Thank you. :)