Support Forum

Odd,

so you have four computers all hooked up to an email client accessing the same email address?

You get form notifications on 3 of the PC's but not the 4th? 

Exactly !

Can you receive any messages on your email address using the 4th computer?

I would recommend you to compare the mail clients settings to make sure that there is no difference in them.

If you are using POP3 connection to catch your emails, please make sure that on the Properties page for your account, on the Advanced tab, under Delivery, the Leave a copy of messages on server option is selected.

* above instruction is for Windows Live Mail 2011, but it should be similar to another Windows Live Mail Client versions.

Thank you for using our services.

Yes - all four computers get all mail and Leave a copy of messages on server option is selected on all four computers.

Can you try to delete your email account from your mail client on the 4th computer, and then re-create it in order to check if that makes any difference? Are you using the same internet provider for all the computers?

If you receive any warnings or errors, please let us know.

Thank you for cooperation.

no errors - i will delete and re- install windows live mail on computer four tomorrow and let you know how that goes. Yes i am using the same internet provider on all 4 computers !

thanks for your help !

Brian

Brian, we will wait for your message. Thank you.

Even if i forward a received form from one of the other comuters to computer 4, computor 4 still does not get the email. It does get all other emails tho!

Can you add to your computer 4's addressbook the email sender of your email notificaiton?  Could possibly be the anti-spam filter of the software itself at work.

Thanks Liyam, each sender is different and so had as different email address!

I have to admit, you have us all a bit stumped here. 

To maybe see if we can find a spark of inspiration; can you list the email clients used on each of your PCs? 

Also, I do have to ask, is that much of an inconvience for computer 4 not to be receiving notifications? 

In addition to fxr's, we also would like to know if all are running under just one ISP, all other softwares installed that might affect the computer's ability on receiving emails such as anti-spam softwares and filters.

As much as I believe that Windows Live cannot block to the IP level, there might be something in your computer that reads on the email headers and somehow is blocking off the emails coming from JotForm.

You might also would want to start comparing every options set in all your computer 4 vs. other computers that are receiving the emails properly, including email rules.  You can also try looking into Control Panel > Programs and Features > Windows Live Essentials, and right click on it to select Uninstall/Change and compare the Windows Live applications that are running.

Hello again,

i sorted the issue - it was this ..........

There was a rule set up sending all messages with subject "message from my website" being diverted to a folder called "WEBSITE ENQUIRES" - but ....

There is no folder called "WEBSITE ENQUIRIES"

I deleted the rule and BINGO ! - It works again!

Thank you for your help and valued advise.

Brian