NET::ERR_CERT_AUTHORITY_INVALID error when trying to open the attachment on the jot form. Can you help?

  • AssistAdmin
    Asked on January 8, 2016 at 11:54 AM

    https://form.jotform.com/60036265193149 

    https://form.jotform.com/51935784623969 

     

     

     

    Your connection is not private

    Attackers might be trying to steal your information from files.jotform.com (for example, passwords, messages, or credit cards).

     
    NET::ERR_CERT_AUTHORITY_INVALID
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  • Kiran Support Team Lead
    Replied on January 8, 2016 at 3:06 PM

    Do you mean to say that you are receiving an error message while trying to download the attachments from your forms? I've tried downloading the files and it seems to be working fine at my end. Could you try once again if the issue still exists at your end? It would be helpful if you can provide us with the screenshot of the error or URL of the file download that you are experiencing this issue. 

    Thank you!