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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email notifications suddenly stopped working

    Asked by Jamie Finn on February 09, 2012

    We have had no problems receiving the email notifications through until about 2 days ago when clients alerted me to the fact I had not received their order. I have checked to make sure its not going into junk, we are just not receiving anything through, the only way I can check is to go onto the jotform website and check that way.

    https://portdayspa.com.au/giftvoucher.htm

    Above is the link to our gift voucher form.

    Kind regards
    Jamie

    Page URL:
    https://portdayspa.com.au/giftvoucher.htm

    email email notifications JotForm check
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    Answered by DaveKnoll on February 09, 2012

    I have exactly the same issue. Just noticed it today.

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    JotForm Support

    Answered by Mike_T on February 09, 2012

    Hello Jamie,

    We are very sorry for the inconveniences caused.

    I have created a ticket to our Next Level Technicians to proceed with the further investigation on this.

    @Dave, your thread is forwarded to our Technicians too.

    We will update this thread once we get any more information.

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    Answered by PortDaySpa on February 09, 2012

    Thanks Mike_T, much appreciated.

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    Answered by youngyum on February 09, 2012

    I have the same problem with one of my form. This is a very critical feature and it is broken. I now have to log into my jotform account to know if any clients putting an order.

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    Answered by theseaandstars on February 10, 2012

    Ditto....I'm not getting my notifications.....this completly shuts down my company. The form lands in Jotform but does not seem to be sent any further?

    -Robert

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    JotForm Support

    Answered by fxr on February 10, 2012

    Hello Robert,

    Can you please create a new thread for your issue? make it private and list the email addresses you are having this problem with.

    We will then either offer some advice or get your case routed to our developers to get resolved for you. 

    Thanks.

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    JotForm Support

    Answered by eee on February 10, 2012

    Hi,

    Your email is blocked because of bounces.

    I have removed your email address from bounce list,

    Kindest Regards,

    Ertuğrul.

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    Answered by ismoscadm on February 10, 2012

    We are all having this problem. Their answer seems to be "we have always recommended a certain practice..... bla blah blah"

     

    The bottom line is this. Jotform offered a service and states that you have control over notification emails.... the system has been changed.

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    Answered by Steven.Murray on February 12, 2012

    agree