Captcha not working when integrating form into our website

  • woofinboots
    Asked on January 20, 2016 at 9:23 PM

    Captcha will not refresh on forms found at www.woofinboots.com/our-deals and www.woofinboots.com/loyal-customer-promotions 

  • Kiran Support Team Lead
    Replied on January 21, 2016 at 8:35 AM

    I've checked your webpages and I see that the Captcha is now loading correctly without any issues.

    Captcha not working when integrating form into our website Image 1 Screenshot 30

    Captcha not working when integrating form into our website Image 2 Screenshot 41

    Do you still experience the issue at your end? Please let us know which browser and OS that you are using so that we will try to replicate the issue at our end and provide you with necessary assistance.

    Thank you!

  • Vincent
    Replied on January 21, 2016 at 6:53 PM

    Hi,

    Both forms are loading, but when hitting submit, the form freezes.  

     

     

  • jonathan
    Replied on January 22, 2016 at 2:17 AM

    Hi Vincent,

    I test submitted the forms on your websites

    https://woofinboots.com/our-deals/

    and

    https://woofinboots.com/loyal-customer-promotions/

    BUT I also could not reproduce the problem. The forms submitted successfully.

    Please see the video below when I did the test.

     

    Captcha not working when integrating form into our website Image 1 Screenshot 20

     

    I was using Chrome browser during the test. Can you please try different browser as well? Try Chrome or Firefox.

    Let us know if issue still persist.

    Thanks.