How to change the prices of the products of a cloned form ?

  • InformationSPF
    Asked on January 22, 2016 at 4:33 PM
    I can't seem to find out how to edit some of the prices. The price for children on Friday night should be changed from $10 to $15 and I can't seem to find out how to make that edit.
  • Kevin Support Team Lead
    Replied on January 22, 2016 at 4:36 PM

    To change the prices, just open the wizard and then click on the product you want to change, you will see the properties of it.

    How to change the prices of the products of a cloned form ?  Image 1 Screenshot 40

    How to change the prices of the products of a cloned form ?  Image 2 Screenshot 51

    If you are unable to change the prices, make sure these options are not active : 

    How to change the prices of the products of a cloned form ?  Image 3 Screenshot 62

     

    Do let us know if it helps, if not we will be glad to assist you.

    Regards.

  • InformationSPF
    Replied on January 22, 2016 at 6:45 PM
    I tried to change the pricing as per the instructions. When I get to the
    price and click on it, it will not change. I can change the text above it
    with no problem but I cannot change the 10 to a 15. It cannot be edited.
    In addition, There is a an art box and a description box that are supposed
    to appear left and right of each other. They do not appear at all.
    Please Help!
    ...
  • Kevin Support Team Lead
    Replied on January 22, 2016 at 10:41 PM

    Hi,

    In regards to the price, I tested your form and I was able to edit it, you  just need to open the wizard, then select a product, and once you select it you will get a section to edit it, on that section just save it and then you will be able to edit the price:

    How to change the prices of the products of a cloned form ?  Image 1 Screenshot 20

    Regarding to the options to your products, please, follow this guide to properly add options to your products : http://www.jotform.com/help/225-How-to-add-options-to-Payment-Forms 

    Do let us know if it helps.

    Thanks.

  • InformationSPF
    Replied on January 23, 2016 at 11:45 AM
    I can change other prices but this one has a blue circle next to it and it
    says "price is override by special pricing". How can I take off the special
    pricing?
    Frank
    ...
  • Mike_G JotForm Support
    Replied on January 23, 2016 at 4:49 PM

    To my understanding, you are referring to this: 

    How to change the prices of the products of a cloned form ?  Image 1 Screenshot 30

    To eliminate that, here's what you need to do:

    How to change the prices of the products of a cloned form ?  Image 2 Screenshot 41

    I hope this helps. Let us know if you need any further assistance. Thank you.

  • InformationSPF
    Replied on January 23, 2016 at 6:45 PM
    This goes by so fast that I'm sorry but I can't tell what you are doing.
    There is probably a way to slow down your actions so I can see what you are
    doing but I don't know how to slow it down either.
    Sorry,
    Frank
    ...
  • Kevin Support Team Lead
    Replied on January 23, 2016 at 9:16 PM

    Here are the steps.

    1. First click on the Payment Section, where the products are shown.

    How to change the prices of the products of a cloned form ?  Image 1 Screenshot 50

    2. Click on next.

    How to change the prices of the products of a cloned form ?  Image 2 Screenshot 61

    3. Click on next once again.

    How to change the prices of the products of a cloned form ?  Image 3 Screenshot 72

    4. Once you are there, click on the product that you want to change the price, then click on save, without doing anything else, just click on save, then click again on the product and now you should be able to edit the price.

    How to change the prices of the products of a cloned form ?  Image 4 Screenshot 83

    Hope this helps.

  • InformationSPF
    Replied on January 24, 2016 at 1:45 PM
    Finally! I was able to change the price. Now if I will ever remember having
    to hit save twice in order for the field to be able to be edited is another
    question. Thank you for your patience!
    ...
  • Chriistian Jotform Support
    Replied on January 24, 2016 at 11:11 PM

    On behalf of my colleagues, you are most welcome. Let us know if you have any other concerns. Regards.