Inventory Widget : Getting error message when selecting an item

  • pmgweb
    Asked on January 22, 2016 at 5:50 PM

    I have created a form with the Inventory widget, (there are three widgets on this form which the form calculation will total - I will eventually link this to a payment gateway), however when testing the form I get an error message 

    You can only select 0 places(s) or less.  

    The form ID is https://form.jotform.com/60216828609964

    I look forward to hearing from you.

     

    Kind regards

     

    Jackie

  • Kevin Support Team Lead
    Replied on January 23, 2016 at 12:37 AM

    Hi,

    Thank you for contacting us.

    I checked your form and I was unable to replicate your issue : 

    Inventory Widget : Getting error message when selecting an item Image 1 Screenshot 20

    Are you still having this issue ? 

    If so, please provide us the steps to replicate it, and we will be glad to take another look.

    Thanks.

  • heartlandrugbyorg
    Replied on March 31, 2016 at 2:54 PM

    I'm having this same issue.  It's showing that there are "40 items available", "2 items available", "45 items available", etc.  but then when you go to pick one of the items you get the error message below:

     

    Inventory Widget : Getting error message when selecting an item Image 1 Screenshot 20You can only select 0 item(s) or less.

     

    It's not just my computer.  I was made aware of this issue by two other ppl trying to use our form.

  • Kevin Support Team Lead
    Replied on March 31, 2016 at 4:01 PM

    @heartlandrugbyorg, 

    I see that you have already opened a thread for this issue, it is on this link: https://www.jotform.com/answers/807224-unable-to-select-item-in-inventory-widget-#0. 

    We will assist you as soon as possible. 

  • heartlandrugbyorg
    Replied on March 31, 2016 at 4:44 PM
    Hi,
    I think the issue has been corrected, for now. I had the qty options
    listed as "1-50", which was working just fine a few hours ago, then out of
    nowhere ppl started getting the error message. I went in and changed it
    from " 1-50" to "1\50" and now it works. I did a manual check of the
    remaining qtys available and all looks to be good. Not sure what happened
    to make the error appear.
    ...
  • Kevin Support Team Lead
    Replied on March 31, 2016 at 6:01 PM

    @heartlandrugbyorg, 

    I see that one of my colleagues replied saying the same, it worked on his end, this reply is on your thread: https://www.jotform.com/answers/807224-unable-to-select-item-in-inventory-widget-#0. 

    As explained on that thread, it could be due to an error that we had earlier with one of our data center, so it is good to know that it works now; however, if it comes again, do not hesitate to contact us, we will be glad to take a look on your form.