Unable to create a "pdf form"

  • citydogcountrydogtraining
    Asked on January 25, 2016 at 11:07 PM

    When I hit the "create PDF form I get this message

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
          <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>804E9B4B343D36EF</RequestId><HostId>P0e+2ZVxsr8F8UvJAxLAdlAEJK6c6ROHxmcm6SMEzNroQL4zKYu5VWywVMLUyUNgFKopfrtpR5s=</HostId></Error>

     

    Page URL: https://form.jotform.com/60122452650141
  • Chriistian Jotform Support
    Replied on January 26, 2016 at 4:18 AM

    I cloned your form and I was able to create a PDF form without an issue.

    Unable to create a pdf form Image 1 Screenshot 20

    Please try clearing your browser cache and your form cache, then try creating a pdf form again. 

    Here's a couple of guides that can help:

    How to Clear your Form Cache

    How to clear your browser cache

     

  • vuglobaled
    Replied on February 12, 2016 at 11:09 AM

    I get the same "Access Denied" error in Chrome and Firefox, after clearing both the forms cache and the browser cache. Please advise.
  • victor
    Replied on February 12, 2016 at 3:28 PM

    To assist you better and not get confused with this thread, I have created a new one for you that will be answered shortly.

    http://www.jotform.com/answers/771263