How come my payment info is not showing?

  • NanaKuo
    Asked on February 6, 2016 at 2:24 PM

    I am trying to create a submissions form for an art competition. the submission per entry is $20. we are asking people to use paypal. 

    in the template creation it is showing that i have paypal integrated but the link in the site is not showing the payment option. 

    what gives?

     

    Jotform Thread 766166 Screenshot
  • Boris
    Replied on February 6, 2016 at 10:20 PM

    I have checked your form, and the payment information is under its own form collapse tool named Payment:

    https://form.jotformpro.com/NanaKuo/coffee-and-clay-2016

    How come my payment info is not showing? Image 1 Screenshot 20

    Payment option seems to be loading fine, as soon as the Payment form collapse is expanded. Your payment tool may have been positioned under the Entry information form collapse before.

    Can you please check your form again, and let us know if you are experiencing any further issues. Thank you.