Spam robots have depleted our budget

  • diepixelschieber
    Asked on February 8, 2016 at 1:37 PM

    Hallo,

    Unfortunately we had no captcha in form and in a few hours, our volume has been used up.

    Have we a chance to reset the counter?
    Now we have recaptcha integrated. The simple variant has also not protected.

     

  • Kevin Support Team Lead
    Replied on February 8, 2016 at 4:05 PM

    Yes, you can simply delete your submissions, your counter should reset and you should not have any problem.

    Go to the submissions page and then delete all those submissions that you do not want to have.

    Spam robots have depleted our budget Image 1 Screenshot 20

  • Kevin Support Team Lead
    Replied on February 9, 2016 at 3:23 PM

    I wan to apologize for providing wrong information.

    I just have confirmed that the counter will not reset if you delete the submissions, the counter still will be the same, if you often reach the limit then you should upgrade your account.