Integration with DropBox is erratic

  • johannawise
    Asked on February 10, 2016 at 7:55 PM

    1) Sometimes registration forms are sent to dropbox with registrant's name on a folder and registration is within folder (first item in screenshot). 

     

    2) Sometimes registration forms are sent as a pdf to dropbox, no folder (items 2-4 in screenshot). 

     

    3) More recently, items no longer are sent to dropbox. Help! 

     

     

    Jotform Thread 769604 Screenshot
  • Chriistian Jotform Support
    Replied on February 11, 2016 at 4:05 AM

    I cloned your form and made some tests with the dropbox integration. I can't seem to recreate the issue you are having. All the test submissions are sent to dropbox in their own folders. 

    Integration with DropBox is erratic Image 1 Screenshot 20

    Please try removing the integration, clearing your browser cache, and then reintegrate the form to dropbox again. 

    Here are a couple of guides that can help:

    How to Clear Browser Cache

    Upload to Dropbox with JotForm

    Do let us know if the issue persists.