Email is sent to us only if we upload the file into non require file upload field, otherwise emails are not sent

  • Janet188
    Asked on February 11, 2016 at 3:32 PM

    My form has text fields and 2 file upload fields.  The file uploads are not "required". 

    If I include a file on a test submission I get an email about it.  If I don't, I get nothing.

    (Am I right in thinking that if I get email submissions, they won't show as submissions in JotForm?  My form is showing 0 submissions, even though I've made 2 today.)

     

    Thank you in anticipation of your help!

     

    Page URL: http://www.oakleafcalligraphy.co.uk/italic-lessons.html?ms=1455222627692
  • Ben
    Replied on February 11, 2016 at 5:40 PM

    We will be assisting you shortly with your issue on this thread, but I wanted to let you know that I have moved the issue about not seeing the submissions in your submissions panel to a new thread here: http://www.jotform.com/answers/770448 where I want to update you on this.

  • Elton Support Team Lead
    Replied on February 12, 2016 at 2:09 AM

    Are you still having issues with receiving emails? You should receive email notifications once the form is submitted despite of the any field validations set, required or not. 

    When I tried it on a cloned version of your form, I am receiving emails just fine.

    Email is sent to us only if we upload the file into non require file upload field, otherwise emails are not sent Image 1 Screenshot 30

    Email is sent to us only if we upload the file into non require file upload field, otherwise emails are not sent Image 2 Screenshot 41

  • Janet188
    Replied on February 12, 2016 at 9:46 AM
    All appears to be fine now thank you. (Had I done something stupid, or was it a problem I didn’t cause?)
    Janet
    janet@oakleafcalligraphy.co.uk
    ...
  • victor
    Replied on February 12, 2016 at 12:03 PM

    Glad to hear you have resolve the email issue you had. On behalf of my colleagues, you are welcome. If you have any other question or issue, please do not hesitate contacting us.