Thank you page display error

  • elitetowncars
    Asked on February 15, 2016 at 2:22 AM

    Thankyou page opens at the bottom of the page so customers think they are being shown  a blank page and assume the form has failed and resubmit multiple times.

  • mert JotForm UI Developer
    Replied on February 15, 2016 at 4:50 AM

    Hi there,

    According to my checks, the issue is occurring from "margin-top: 1800px;" the HTML code of your "Thank You" page. To overcome this situation, you need to erase that rule.

     

    First, Open the source side of your "Thank You" page,

    Thank you page display error Image 1 Screenshot 30

     

    Then erase the "margin-top: 1800px;" rule,

    Thank you page display error Image 2 Screenshot 41

     

    If you need any extra assistance, please do let us know.

    Thanks.

  • elitetowncars
    Replied on February 15, 2016 at 6:51 AM

    Actually that 1800 pixels is the only way to get the text to appear. 

    The issue is that when the page changes it does not reset back up to the top, it stays at the same location but updates the text only. 

     

    Adding in the 1800px header allows people to see this. 

     

    CustOmers have had this issues for 3 years now and it has never been fixed. 

  • beril JotForm UI Developer
    Replied on February 15, 2016 at 9:55 AM

    If I understand your real issue, user needs to scroll up to view your thank you message. You've tried to fixed that issue by adding margin-top: 1800px;

     

    I see that your Iframe method doesn't have onload function.

    Thank you page display error Image 1 Screenshot 20

     

    Alternatively, you can solve that issue by changing your Iframe code.

    First of all, as my colleague was mentioned above we would appreciate it if you could delete the  margin-top: 1800px;  from your thank you page.

     

    Can you try to re-embed the your form with the following code below?

    <iframe id="JotFormIFrame" onDISABLEDload="self.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/11455709327" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>

     

    If it doesn't solve your problem, please let us know. We will be glad to help.