The logo is huge all of the sudden.

  • greencountryst
    Asked on February 15, 2016 at 4:39 PM

    I have a logo for all our forms.  It is showing the normal scale when I look at a submission but when I go to save it as a pdf it makes the logo take up the whole first page. 

  • David JotForm Support Manager
    Replied on February 15, 2016 at 6:22 PM

    Try resetting the PDF design, go to your form's submission view: http://www.jotform.com/help/269-How-to-view-Submissions 

    Click on PDF>Customize PDF:

    The logo is huge all of the sudden Screenshot 30

    Then click on the reset button:

    The logo is huge all of the sudden Screenshot 41

    Let us know if you need more help, we will be glad to assist you.

  • greencountryst
    Replied on February 17, 2016 at 5:24 PM

    I tried that but it didn't change the size of the logo when I save as a pdf.  It still saves it as a whole page. 

  • Kiran Support Team Lead
    Replied on February 18, 2016 at 2:22 AM

    I see that the actual size of the logo uploaded is 1712 x 1632. I've tried cloning your JotForm and checked the PDF report. I see that the logo is large to fit the width of the page. Once the PDF submission report is reset to default, you may resize the logo to smaller and then align it to center. Please see the screencast below:

    The logo is huge all of the sudden Screenshot 20

    Alternatively, you may change the logo on the form with a smaller size logo by re-uploading it.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.