How do I delete a payment tool

  • lindaagee
    Asked on February 21, 2016 at 4:32 PM

    I created a form but cannot change the payment tool. When I select Paypal from the Payment Tools option on the menu bar on the left side of the screen, it says I must first delete the current tool but I don't know how to do that.

  • Nik_C
    Replied on February 21, 2016 at 4:48 PM

    Hi, 

    You can achieve that by going to the Form builder. Then find your form's Paypal tool.

    Click on payment tool you are using(Paypal in your case).

    When you click on the payment tool you should see that red X has showed up. Click on red X and payment tool from form should be removed.

    How do I delete a payment tool Image 1 Screenshot 20

    When you remove current payment tool you should be able to choose another Payment tool from the left side of the form builder.

     

    Please let me know if this works for you.

     

    Best regards.

  • lindaagee
    Replied on February 21, 2016 at 5:46 PM
    No, I still don't understand how to do this. When I go to "Form Builder", I get this screen. What do I select from this screen?
     Linda
    (405) 420-2135
    ...
  • lindaagee
    Replied on February 21, 2016 at 7:46 PM
    Please disregard the message below. I deleted this form and started over and then I got the option to enter the Paypal information. Not sure why I couldn't access it with the other form. Linda
    (405) 420-2135
    ...
  • Chriistian Jotform Support
    Replied on February 22, 2016 at 1:19 AM

    I am glad to know that your issue has been resolved. For more information regarding payment forms, you can check out these articles: 

    Order Form Basics

    Order Form Types

    Setting Up Your First Order Form

    Do let us know if you have any other concerns.