Payment Wizard not working--"Error: null" message

  • cantaborg
    Asked on February 22, 2016 at 1:09 PM

    Hi all, 

    Whenever users try to register using the form on Jotform, they encounter an error when trying to pay. When I tested the form on the backend, I received an "Error: null" message. (I am sure that the API ID and transaction key are correct.) Can anyone provide insight into what is going wrong and how I can resolve the issue. This is urgent, so the sooner you could get back to me, the better. 

    Thank you!

    Jotform Thread 778208 Screenshot
  • Elton Support Team Lead
    Replied on February 22, 2016 at 1:24 PM

    Our sincere apologies.

    There was a problem with the authorize.net integration recently but it has now been resolved. Please try it again this time.

    Thanks!

  • cantaborg
    Replied on February 22, 2016 at 1:44 PM

    Many thanks for your prompt response and for fixing that problem! Everything is up and running now.