Email notification is not showing properly

  • LesMillsEastCoast
    Asked on February 26, 2016 at 8:56 AM

    I am now the person who receives the JotForm for a training request, but the format of it is coming out completely different than when my boss received it (see screen shots). Could you please help me fix this?

     

    Thank you!

    Jotform Thread 782159 Screenshot
  • Jan
    Replied on February 26, 2016 at 12:00 PM

    It is possible that the form fields were edited but the notification was not updated. Actually, the notification will not be updated automatically. It means that when you update or added a new fields on the form, you also need to update the notification.

    I would recommend to delete the existing notification and then create a new one so that the form field IDs and the table will be generated automatically just like what you can see on the screenshot you provided.

    Here are the 2 guides that will hep you:
    http://www.jotform.com/help/25-Setting-Up-Email-Notifications
    http://www.jotform.com/help/30-Notification-Autoresponder-Email-Details

    Let us know if you need any help. Thank you.