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harrybraxAsked on March 6, 2016 at 7:19 PM
Hi, Unfortunately I have had this problem on at least a couple other occasions whereby my forms are not emailed to me. To rectify this situation in the past, I whitelisted several different JotForm IPs through my email provider's settings. Jotform reps also reset my account to enable emails to transfer again. This seemed to do the trick for a while but I am now experiencing the same problems again and I haven't been able to receive any forms for a number of days. Please help. Thanks, Harry
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mert JotForm UI DeveloperReplied on March 7, 2016 at 4:02 AM
Hi Harry,
According to my last checks, you are right. The email address "braxdecor@msn.com" has jumped in to the bounce list again and recent emails to that address is marked as "Failed" in its mail log.
Please, see it from the below:
Now, I removed it from our Bounce List and the Suppression List, everything should be fine now; but you can try to use your SMTP settings to beat this problem completely.
Please, check the link below to get more information:
http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
For further assistance, please do let us know.
Thanks.