What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

  • Profile Image

    IP Adresses

    Asked by savviva on March 06, 2012 at 04:54 AM

    Dear all, 
    The confirmation emails from Jotform sent to the clients arrive in the SPAM. Now our client asks us to get the IP adresses so they can configure their SPAM filer: 

    "Following an analysis from our technical team, we identified that it is a risky situation of declaring only the domains in approved senders. It exposes us to spoofing on these domains.
    To be in a more secure situation we would need to declare the IP addresses of the servers sending as the following domains "
     

    Could you give us the IP adresses?

    Sincerely,

    David Stegmann
    Emails JotForm style size
  • Profile Image

    Answered by moonzkie on March 06, 2012 at 05:00 AM

    Hi David,

    Here is a detailed instruction on how to track their IP Address:

    http://www.jotform.com/help/31-How-to-See-IP-Addresses-of-Form-Submitters

    Hope that helps.

  • Profile Image

    Answered by savviva on March 06, 2012 at 05:12 AM

    Thanks, but actually we were looking for Jotforms adresses....

    I think we got them here: 

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Could you confirm these are the correct ones for mails coming from

    @jotform.net  @jotform.com  @jotformeu.net  @jotformeu.com 

    -> We need to whiteliste these IP's so we can receive the confirmation emails from Jotform. Thank you for your confirmation.

  • Profile Image
    JotForm Support

    Answered by mliz on March 06, 2012 at 05:23 AM

    Yes the IP addresses in the article are correct you can add it to your email whitelist.

  • Profile Image

    Answered by savviva on March 06, 2012 at 05:42 AM

    Thanks!!

  • Profile Image

    Answered by pinoytech on March 06, 2012 at 08:04 AM

    Your welcome savviva. Have a great day!