What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
Here at JotForm, we want to make sure that you’re getting the help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, than there could be more users who may be wondering that same thing. That is why many of our support threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Kindly give us the URL of this form to try and check on what is the issue
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Try deleting the email and re-creating it. Here is how to do it:
Open the form on the Form Builder and
1. Click on "Setup and Share" tab,
2. Click on "Email Alerts",
3. Select "Notification" and click on "Delete Email",
4. Click on "Email Alerts" again,
5. Click on "Add New Email" and select "Notification".
Deleting the email and re-creating it fixed the problem. THANKS.