What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

Here at JotForm, we want to make sure that you’re getting the help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, than there could be more users who may be wondering that same thing. That is why many of our support threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to cancel subscriptions initiated through jotform linked to my Google merchant account. Is there anything you can do to assist?

    Asked by sseningen on March 12, 2012 at 05:02 PM

    I love jotform, but this is a major problem for my customers.  Please help.

    JotForm problem
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    JotForm Support

    Answered by Mike_T on March 12, 2012 at 05:19 PM

    Thank you for contacting us.

    I would like to recommend you to delete mentioned subscription form your payment form, if it is still exists.

    Then, you may provide your customers with the following subscription cancellation instruction from http://support.google.com/checkout/bin/answer.py?hl=en&answer=1090911

    Cancel recurring subscription payments
    You can stop your subscription service at any time:
    1. Go to https://wallet.google.com/manage and sign in to your Google Wallet account.
    2. On the Transactions page, click the View Order link for the subscription you'd like to cancel.
    3. Click the Cancel subscription button.

    You may also try to contact Google Checkout support for further assistance.

    Please feel free to contact us if you have any other questions.