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    Account Upgrade

    Asked by njulius on March 15, 2012 at 10:49 AM

    On February 24, we ordered the Premium Version for a year, but it has not upgraded my account. I am just wondering why. Our order number was #65148610. Did this not go through? Please let me know as soon as possible. Thanks.

     

    Nichole Julius

    njulius@hastingstribune.com

    account upgrade style size font
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    JotForm Support

    Answered by mliz on March 15, 2012 at 11:13 AM

    The upgrade done on February 24 was not successful there was a problem with payment information and the order has been declined. This is the reason why the account was not upgraded.

    Can you try to do another upgrade using a different card?

    Thanks!

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    Answered by njulius on March 15, 2012 at 11:54 AM

    I also have another order number of 65149282 did this one not go thru either?

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    JotForm Support Manager

    Answered by jeanettebmz on March 15, 2012 at 12:31 PM

    Hi njulius

    I found the order number 65149282, apparently it went through as per reflected by Plimus.

    But you are right, your account has not upgraded yet to Premium

    Let go ahead and assign a ticket to second level

    Jeanette

     

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    Answered by allanftd on March 15, 2012 at 01:02 PM

    Hi Nichole,

    Upon further investigation, there was a discrepancy in order # 65149282 since the JotForm username that you placed was njulius@hastingstrbune.com. It should be your JotForm username njulius. I shall refund the payment made for order # 65149282 and reenter your payment for JotForm Premium upgrade this time ensuring that you enter the correct username.

    Please let us know if you need further assistance. Thank you for using JotForm!

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    Answered by njulius on March 15, 2012 at 01:48 PM

    So do I need to do anything or will it be taken care of on your end?

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    Answered by anartwork on March 15, 2012 at 01:59 PM

    You would be refunded of the payment you made for  order # 65149282 but you would have to reorder using your JotForm username njulius. Let us know should you need any help. We apologize for the inconvenience.

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    JotForm Support Manager

    Answered by jeanettebmz on March 15, 2012 at 02:00 PM

    Yes you need to reenter your payment again , make sure  you enter your JotForm username which is njulius

    Instead of using your email address

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    Answered by njulius on March 16, 2012 at 09:37 AM

    Thanks.