What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem saving form changes

    Asked by tcblack on March 16, 2012 at 04:03 PM

    When I try to add a form field or change a label or really just make ANY change to the form, it only saves my changes about 1 out of 10 times. I'll click the Save button and it will spin forever and never save the change. Occasionally, it works as expected.

     

    This is VERY frustrating.

    Page URL:
    http://law.uark.edu/plus/application.html

    problem label form field BUG
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    Answered by tcblack on March 16, 2012 at 04:13 PM

    Just some more data: I've tried using Safari, Firefox, and Chrome on OS X (Lion) and IE 8 and Firefox on Windows 7. Same results in all instances.

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    Answered by gori-mathew on March 16, 2012 at 04:19 PM

    Hello;

    Try clearing your browser's cache and see if it makes any difference. Click the link below to learn how to do it:

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    If clearing the cache does not help, kindly try using a different browser then let us know if the problem still persists

    Thanks for contacting us

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    Answered by tcblack on March 16, 2012 at 04:33 PM

    I have cleared the cache and restarted the browser on several different browsers and several platforms.

     

    I finally got it to work, but only intermittently, on several browsers and platforms. This is very frustrating, and this form HAS to be done before I leave today.

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    Answered by gori-mathew on March 16, 2012 at 04:40 PM

    Hello;

    I have forwarded your request to our developers to check on our side, kindly keep intouch on this mail thread for updates.

    Thanks for using Jotform