Why does my form not show on on mobile and tablet versions in Adobe Muse?

  • BrandonMedia
    Asked on June 8, 2016 at 5:28 PM
  • Kevin Support Team Lead
    Replied on June 8, 2016 at 8:17 PM

    I have checked your website and noticed that your form is showing fine, here is a screenshot when I tested your form: 

    Why does my form not show on on mobile and tablet versions in Adobe Muse? Image 1 Screenshot 20

    This is the only form I found embedded in your website: http://www.jotform.us/form/61596653757168 

    If the issue still persists I would suggest you to check the style of your website, since there may be some CSS style that may be hiding the element on certain screen size. 

    Please test your website again on your end and let us know if the form is still not loading on mobile devices on your end. 

     

  • BrandonMedia
    Replied on June 8, 2016 at 8:27 PM

    Hey Kevin,

    Thanks for the response.  I saw that using an i-frame was the best route.  When I select "platform" the javascript was shown as the best code.  I saw somewhere in the forum to use i-frame.  Im all set.  Thanks again.

  • Welvin Support Team Lead
    Replied on June 8, 2016 at 9:43 PM

    That's great to know. The iFrame embed method is recommended for Muse websites. Our Javascript embed codes will sometimes create a conflict in Muse and that's what causing your problem. 

    Please contact us again if there are any problems.