Support Forum

Hi,

Upon checking your form submission, I don't see any problem and It's working properly. Have you tried already deleting browser cache and cookies? If not, please give a try. Logout to your JotForm account, delete brosing cache and cookies then log back in.

If the said issue is still presist, please let us know so we can further assist you and investigate the said issue.

Thank you for using JotForm!

I already deleted the history, cache and cookies. I also tried restarting my pc and use another pc but still I can't download it to excel.

Hi

Like my other colleagues have stated , everythin seems fine with your forms.

I have checked your form  "IT Department Survey Form" and made a download of the submissions for that particular form in a excel or csv file with no problem.

Please make sure you click either on the excel or csv button as shown below

Should you have more questions, let us know

Jeanette

I already experience how to download, actually I downloaded a partial submissions before but now it's not really working. Anyway, we really need the file today. Can you send it to my email: fdelossantos@medicalcity.com.ph

Thank you very much

@ctr4wellness

Hi,

As you have requested, your submissions has been sent in a excel format to the email address you have provided us above .

Feel free to let us know if you need further assistance

Thank you for the help yesterday. I'm finished with the reports but I have another question, can I block incoming submissions temporarily? How?

Hi,

Yes, please follow this simple steps:

1. Edit your form

2. Go to Setup and Embed

3. Click Preferences

4. Click Advance Settings

5. Click Unique Submissions

6. Choose Strict Text

7. Save

Hope you find this information helpful. If you need further assistance, feel free to contact us anytime.

Thank you for using JotForm!