Some submissions not being received by email

  • XtremeIce
    Asked on June 28, 2016 at 8:06 AM

    Hi

    I seem to be having issues recently with some submissions not being emailed through to me. Is there any known issues at the moment with emails? It isn't all emails, only some that aren't coming through

     

    Thanks

    Andrew

  • Jan
    Replied on June 28, 2016 at 10:19 AM

    The email address (bo**ings@xtr***ice.com.au) is in the bounce list. It is the reason why you are not getting emails from JotForm.

    Some submissions not being received by email Image 1 Screenshot 20

    I have removed it from the bounce list. I checked the email notifier and I can see that it is configured properly.

    You can contact your email provider and ask them to whitelist our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these related guides as well:
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue keeps on happening, I would recommend you using (noreply@jotform.com) as the Sender Email.

    If you have any questions, let us know. Thank you.