My completed form is not showing the signature as a signature on the submitted form after decryption in email

  • rnils
    Asked on July 1, 2016 at 5:32 AM

    When i receive the encrypted email with the completed form its shows all of the completed fields just fine but not the completed signature field instead it shows as upload text for example:

    uploads/rnils/61655268433359/343173716922993120/343173716922993120_base64_26.png

     

    Jotform Thread 873799 Screenshot
  • Chriistian Jotform Support
    Replied on July 1, 2016 at 9:47 AM

    For encrypted form email notification, the details are shown in the Submission Details page. In the submission details page, the Smooth Signature is always displayed as text which is the URL of the image(encrypted or not encrypted).

    My completed form is not showing the signature as a signature on the submitted form after decryption in email Image 1 Screenshot 30

     

    Even on regular form, this is how the smooth signature is displayed when you access using the www.jotform.com/submission/<Submission-ID>. You can view the Signature image in the submission page of the form.

    My completed form is not showing the signature as a signature on the submitted form after decryption in email Image 2 Screenshot 41