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Tourism Bar of the Year
This award is aimed at all pubs and bars. This award winner will offer excellent customer service levels in a friendly but professional environment, and must attract and be used by visitors to Greater Manchester.
PLEASE DOWNLOAD THE FULL ENTRY CRITERIA FROM WWW.MARKETINGMANCHESTER.COM/TOURISMAWARDS.SHTML
CONTACT DETAILS
Name of Property/Business *
Contact *
Address *
Telephone number *
Email *
Website
QUESTIONS
1. How long have you been in business at this location? Please state in years and months.
2. Please provide a brief history of your business, why it was set up and a synopsis of its development. (max 100 words)
3. Products/services: Please give details of the food and drink you provide and what makes them different. How is your bar offering the visitor an experience of Manchester? (max 300 words)
4. List the specific improvements that you have made to your business to enhance your visitor's experience. Improvements should have been made no more than 2 years ago. (max 100 words)
5. What impact did this have on your business? For example increase in business, customer satisfaction etc. (max 100 words)
6. Plans for future growth and expansion: Please provide details of your plans to exploit the opportunities within your market sector. (max 100 words)
7. Please describe your customer services procedure and how you respond to your customers needs. (max 150 words)
8. Describe your activity in relation to Accessibility. What plans do you have regarding the Disability Discrimination Act 2004? (max 150 words)
9. What investment has been made (in time and/or money) in staff training and development, within the last two years? How has this improved the visitor experience at your bar? (max 200 words)
10. Give specific examples of how your organisation cares for;
a. The environment eg. recycling, operating visitor payback schemes. (max 100 words)
b. The local community eg. promoting local events etc (max 100 words)
c. The local economy eg. purchasing local goods and services (max 100 words)
11. Are there any other ways your business supports Greater Manchester's visitor economy, or anything else you wish to add?
Please note all finalists will be mystery shopped