Form

I. SELECTION PROCESS
Your selection of cemetery property was made:*

In order to pre-plan for the future At the time of need
Your reason for this selection (Check all that apply)

Location Recommendation Service Offered Other relatives/friends own here Price/Value Beauty and Maintenance Contacted by Cemetery Cemetery's Reputation Advertisement
Why did you choose Graceland Cemetery instead of another?
II. CEMETERY EVALUATION
How often have you been to our cemetery to visit, or for a service?*

Never Annually Monthly Weekly Holidays
Have you ever been disappointed when visiting our park?

Yes No
If yes, please explain why:
HOW WOULD YOU RATE THE FOLLOWING AREAS?
1 star = Needs Improvement; 3 stars = Satisfactory; 5 stars = Very Good
RECEPTION:
Considerate of your concerns?
Courteous to you upon your arrival?
Prepared to service you?
FAMILY COUNSELOR:
Sensitive to your needs:
Providing accurate information:
Communicating clearly:
PROPERTY MAINTENANCE:
Overall appearance of cemetery:
Appearance of facilities:
Grounds personnel:
Was there a particular employee who you felt provided exceptional service? If so, please indicate who and how...
Your suggestions for how we can improve:
III. CONTINUING SERVICE
Would you like to receive information on any of the following products or services?

Spring/Fall newsletter Decorations Mausoleum entombment Cremation options Ground burial Prearranged burial vaults Memorial/monument options Memorial vase units Other (please enter below)
OTHER:
Is there anyone you think would like to be on our mailing list or would be interested in information on some of our services? Please enter their pertinent contact information in space provided.
Please enter text seen in the image.*
Should be Empty:

I. SELECTION PROCESS

II. CEMETERY EVALUATION

III. CONTINUING SERVICE