Please contact your email service provider and request they add Jotform’s IP addresses to their whitelist.
It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelist our common domain names below.
Jotform IP List
- 152.160.0.0/16
- 23.251.253.0/26
- 38.153.9.0/24
- 38.152.248.0/24
- 212.47.85.0/24
Jotform Default Email List
- noreply@formresponse.com
- noreply@jotform.com
- noreply@jotmail.com
Jotform Sender Domains List
- *.smtp-out.amazonses.com
- amazonses.com
- email.amazonses.com
- formresponse.com
- jotform.com
- jotform.net
- jotform.us
- jotmails.com
- jotservers.com
- s3.amazonaws.com
If you’re still having problems with emails, please do not hesitate to contact us.
Send Comment:
48 Comments:
22 days ago
Hi, do you have any Exchange / Office 365 relay connectors that we need to enter into our Office 365 configuration? Trying to enter our credentials to send the jotform emails as one of our domains and the SMTP is not verifying.
Thanks
More than a year ago
Jotform emails sent from 207.91.192.x (pool6-x.formresponse.com) are blocked by ProofPoint but these IPs aren't listed in this article.
More than a year ago
Good Day! I have already included all the IPs and Domains listed here in our proxy server but still the forms does not load correctly (upload buttons not showing up, header logo does not appear, format is all left justified) on our clients that are accessing the forms via a proxy server...kindly advice on what might be causing the problem..Thanks
More than a year ago
Jotform emails sent from 152.160.xxx.xxx to us are blocked by ProofPoint. However these IP addresses are not on the list above. Does the list need an update?
More than a year ago
I want to use the Spread sheet widget but the with is so small. Is their a way to increase the with of each cell so I can read everything at a glance?
Also I mistakenly created a form in another jot form account. Is their a way I can transfer the form to my silver account?
You should make your self available to your customers. Utilize zoom/phone Services. very important
More than a year ago
Please can you provide the specific IP adresss/es or ranges that you use for FTP so I can whitelist it/them and setup a connection.
Kind regards
John
More than a year ago
I received a password reset on March 17th for the account of hbesser@garthhouse.org. Please send another password reset. ASAP
More than a year ago
We are not getting the verification code when adding a replacement email into sender email so it will be from our google apps g-suite account - membership@talentmanagers.org This is confusing for us. Can you guide us please.
This is a non profit account and the board members change every 2 years so we prefer not to do the smtp with a user name and password as that will change every 2 years.
CUSTOMIZE SAVE AND CONTINUE LATER EMAIL
Customize the content of the email and the address of the sender.
EMAILADVANCED
Sender Email
noreply@jotform.com
Users can receive emails using your own SMTP server instead of Jotform's servers.
Email Type
More than a year ago
Was told by Westhost that your IP address (152.160.227.68) is on blacklist for noreply@jotform.com
which is preventing us from consistently receiving submitted forms.
Our username is MEngPEB. How do we address this issue?
More than a year ago
Hi,
I have had my network admin whitelist everything in this list however Outlook is still placing jotform submission emails into quarantine...
Can you please assist?
More than a year ago
I am having emails being rejected from sending on gmail coming from IP addresses other than these.
Are there any additional IP addresses that are not listed?
I am going through them all and so far am seeing two that are being rejected and that are not listed on this list.
More than a year ago
The largest subnet Exchange Online will allow whitelisted in the connection filter is /24. This is a huge list. What are other options? Can our emails be narrowed down to a specific range?
More than a year ago
Hi
I've added 3 of the JotFrom emails to my Gmail contact.
But I can't find where I can add the whitelist of domains list and IP.
Can you please provide guidance to me?
Thanks - Billy
More than a year ago
We use Rackspace web mail and when trying to add IP addresses above, the window says that the IP address is not valid.
Please assist further. I am not a technician and I do not understand what I am doing incorrectly.
Dr. Brons
More than a year ago
This does not work. Foix this asap. I'm so tempted to cancel.
More than a year ago
Which one of these can I use for FTP? At least a FQDN. Please help...
Thank you.
Jerrica.
More than a year ago
How about getting yourselves off of blacklists so we don't have to whitelist a bunch of stuff.
More than a year ago
I am attempting to access this link and it times out every time. I can whitelist my client and it works. I have added the whitelist information above and that does not work either. Any extra advise or is there possibly a redirect somewhere that is causing this timeout?
Thank you
Dion Hardin
More than a year ago
Hola, me acaban de bloquear mi cuenta y deseo suscribirme al pago de un año para poder usar mi cuenta.
Es posible?
Por favor con urgencia volver a activar mi cuenta rchunil
Saludos cordiales.
More than a year ago
how to know email what using in jotform?
More than a year ago
The ranges listed are not valid. Useless list.
More than a year ago
Well, I got yours but why did I not get my clients reports?
More than a year ago
Would it be possible to notify your customers when this list is updated?
It would allow us to better serve our customers. Please and thank you.
More than a year ago
Hello are these two CIDR correct i have never seen them any higher than 32
74.63.245.98/110 ??
78.157.218.82/94 ??
More than a year ago
Thank You
More than a year ago
I want the confirmation email that tells me that the imail I send is submitted or not submitted
More than a year ago
Added whitelist, only "Test form" seems to work.
More than a year ago
I am not getting Jotform notifications on my Comcast email. How can this be fixed?
More than a year ago
Huh? No one in their right mind would whitelist this list!
Whitelist all of amazonaws as a sender? Really?
Class Bs and Cs you don't even own or control?
Do you have any idea how many attacks and how much spam comes from some of these ranges?
I don't know who came up with this but you've just made the decision of renewing very easy.
More than a year ago
Hello,
Is this the most recent IP Address list?
Thank you very much.
More than a year ago
Good way
More than a year ago
Please update this list. It is not accurate and causing bounces which sucks when combined with your "bounce list"
More than a year ago
What is the latest list? Is there a dedicated support article for office 365?
More than a year ago
This list is no longer current. Please update with a current list of IP addresses that we need to add to the white list:
Recently I had to add:
52.20.192.209
This was not part of any of your lists.
More than a year ago
What about cart abandonment.
Shouldn't this be a top five CONCERN?
We are forgetting that forms are meant to be completed.
Follow through using cart abandonment details need to be first priority in form completion.
More than a year ago
I have no clue as to what I'm supposed to be doing to fix the issue. Please help
More than a year ago
I need all of the IP addresses attributed to these addresses: noreply@jotform.com
noreply@formresponse.com
JOTFORM MAILSERVER DOMAINS LIST:
us-app2.jotservers.com
jotservers.com
jotmails.com
jotform.com
amazonses.com
email.amazonses.com
jotform.co
secure.jotform.co
s3.amazonaws.com
static-interlogyllc.netdna-ssl.com
Please help!!! My IT team can't help us get our emails through if we do not get these IP addresses.
More than a year ago
Hi,
Please help me asap. My Client is in the taxi business, people are booking from their mobile web on which i put the jot form. they are not recieving the booking notifications but I am . They have a different email service provider , I have given them all th IP addresses on this page to be white listed and tried to make the booking they still did not get the booking . The email provider is afraid that they might be blacklisted if this continues to happen. What is your advice , how can I get around this problem? I need help ASAP.
More than a year ago
Hi,
This happened with one of my email accounts and there was something you were able to do on your end to get them not to bounce.
Can you please do that again for the email address: ben@juicepress.com?
Thank you!
More than a year ago
Add us to your Contacts List:
Jotmails.com
Amazonses.com
These cannot be added to the contact list, because they are not email addresses.
What should i do?
Thanks
More than a year ago
Due to terms of use violation, your account has been suspended.
It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.
why ?
More than a year ago
190.43.55.241
More than a year ago
I have not been receiving forms that are filled out, and just now forwarded them through jot form, but they have not arrived either. what the heck is going on, I've received close to 100 forms already, this is really annoying that it would stop now.
More than a year ago
I found it :)
My apologies for the inconvenient :)
More than a year ago
Hello, I have a question :)
When i first made the form i didn't put "email alerts" but now i did.
My question is : how can I retrieve the already sent form that I didn't receive?
Thank u very much.
Good Day :)
More than a year ago
haloo ... dear friend .. i am not receiving any things on my email .... no notifications .. why?????
More than a year ago
tengo muchas amigas y me gusta ablar con ellas
More than a year ago
I am not receiving my email notifications. And I do not understand the instructions about white listing. My provider is mac.com and optonline.net.