When you post a question to our Support Forum, you get a reply via email. Users often reply straight from their emails and attach files, documents, or screenshots. However, our Support Forum doesn’t accept any of these email attachments, so to post them, please follow these steps:
- Open the thread in your browser. If you got a reply via email, there should be a button at the bottom that says View this thread. Click that button to open your thread in a new tab.
- Once you open your thread, scroll down until you see the Your Answer section.
- This is where you will reply. Click the Add Image button, as shown in the screenshot below:
- Next, paste the image URL or upload the image from your PC. Click the Add button to post the image on your thread.
- Finally, click the Post Answer button in the thread to send your reply, which includes the image.
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61 Comments:
23 days ago
Can I resize image and then upload because the image size is too big and opens in full screen. I use image resize tool to change image resolution.
37 days ago
I would like to know that if it is possible or not
71 days ago
Not helpful people! Do NOT see Add Data option ANYWHERE.
88 days ago
Hi, I have been sending information in but we haven't got anywhere yet. I could do with some help, possibly a telephone conversation as I have no idea what to do and now our account has been downgraded and we need it sorted. Thanks
98 days ago
Hello... I have cloned a form and change the title but this not change when sharing the link. Also how can i get the logo picture to show on link. i have been able to do it before on others but its not showing now.
147 days ago
Dear team, I forgot my pasword to Access Encrypted Submissions
please send me antoher link
148 days ago
It's very easy to use the jotform , it's guiding and easy to follow
151 days ago
Suspended account
169 days ago
Suspended? Locked out? Help!
202 days ago
I receive an error from jotform when I open the shared link to attach the requested information. I'm not sure if its due to my account being locked, but whenever I receive an email response and click "view this thread" at the bottom I receive an error message saying" Whoops!
Unfortunately, the page you were looking for could not be found...
203 days ago
I receive an error from jotform when I open the shared link.
231 days ago
I cannot open this URL Page link in safari and google chrome...
231 days ago
Form not loading. Cache was cleared incognito mode used and not loading.
237 days ago
Someone sent me an email about a application for a rental near me. I didn't know how to use the app so I fudged much of it because I didn't know who sent it. I don't know if it worked because I didn't
253 days ago
When I select view thread i get an error message saying it can't be found
279 days ago
this is the account that we cant access
300 days ago
Prezados não estou conseguindo acessar o Jotform e meu formulario informa que não foi encontrado ou desativado.
E eu não consigo acessar o suporte porque pede para fazer o login e não estou conseguindo acessar preciso de ajuda
306 days ago
I have set up our Patient portal app and I was hoping to link the form under prescription request to flow directly into our EHR via updox which is a hub for our patients to send messages etc. without adding to my nurses workload to log into jotform to have to check the days rx request forms. Is it possible to link the secure form to the address so that it can be sent directly into our secure environment or are we stuck with it dead ending in the jotform inbox.
307 days ago
I would like to know I'm not being scammed
345 days ago
Good evening, Upon trying to log in it looks like my account was auto-suspended.
What's the problem?
Is it possible to have the account re-activated?
How can I re-activate my account?
Thank you,
353 days ago
is anyone online? can you please disconnect mu monthly purchase prior without approval.
regards,
More than a year ago
I can’t print screen from the PC I own in order to show what I’m asking you about.
Would Copy and paste suffice yes or no?
More than a year ago
I can't get into my jotform page for now 3weeke I have order I can't get out because I'm locked out for some reason Password not working
More than a year ago
I don’t think this is going to work. all of our information is confidential.
Is there a way to sort by tag
More than a year ago
I cant process payments on my form can your team plase help
More than a year ago
Hi there, thank you for your reply.
It looks like we are needing Teams, would this be something you could help with.
If so I would like prices etc and what i will need to do to get this set up.
I have around 10 staff that need to use jot form and we only have one account, every time someone logs in the staff member using Jot form gets kick out and I receive an authentication code to log in.
This is slowing my business down and we cannot work. I need this fixing immediately.
Can you help
More than a year ago
Good day, Please someone hacked my email and logged into my jotform, created a form , and suddenly I found out that all my forms In it were suspended, please help me ?
More than a year ago
Thanks for this interesting information!
More than a year ago
Herzlichen Dank für den Support. Ich habe mein Konto wieder gefunden.
Freundliche Grüsse
Edith Baumann
More than a year ago
I'm not able to utilize the form. Client answers no to the child tax credit and the next page still asks for information. I've tried to change the settings but it's all messed up.
Also when client selects no to business the next page requires information to be filled out. please help or I'm going to have to create a new Tax form and it's a busy time for me
More than a year ago
It doesn't work in my samsung folder device. Too bad cannot attach a screenshot. It does in uploading the image, but once it's down upload, the image is gone. Not attached.
More than a year ago
I have already downloaded screenshots of the problem I’m having getting access to my cell phone Jotform App
But here are the same screenshot messages I received from Jotform after I tried to LOGIN & change my password.
More than a year ago
for some reason my email and usernames I typically use do not work to log into my account this it the url for my tables if you can help I would greatly appreciate it...
More than a year ago
account accesse not correct
More than a year ago
My private information from jotform it's on my YouTube channel please remove it
More than a year ago
I think this was very good instructions was clear and understanding to me.
More than a year ago
good image graph drop the image into the box
More than a year ago
Hi I need help I struggle to view the forms that are sent to me via email
More than a year ago
Can you see if I uploaded a picture
More than a year ago
When you attempt to connect PayPal to jotform it is not allowing a log in via PayPal it continuously says thanks for signing up for PayPal even though I clearly click log in from the screen that jotform always gives. I have connected PayPal many times to jotform and have never had this issue. Do you know if any others have complained of not being able to properly connect PayPal
More than a year ago
i already send you an apology message - this is an old account, not our main account. We don't use this anymore. Therefor I do not wish to upgrade this account. My main account is already a silver subscription account (paid for at august)
Please don't do more now.
More than a year ago
I worked with in on and off and finally it seemed to work and inbox’s showed it was no longer locked. Not sure if it was me or something else, but all appears ok. Thank you so much for the reply and I’m sorry if you support time was wasted.
I am a new user?
More than a year ago
This is the form number
I don't want to use stripe here because it is attached with a business account. Can I just send them an invoice?
More than a year ago
It is not even giving you the option to use the PayPal options, it just is a blank page.
More than a year ago
Hello,
I have a PDF already prepared which I tried to load as "original" and as PDF filler. I received an error message and it would not load. I can't attach the form because it is looking for a jpeg which this is not. Can I send this to someone?
More than a year ago
Hi
Thanks for getting back
I have done a screen shot (hopefully) and sent it.
I basically want to allow users to choose a trip or tmultiple trips plus choose 1 or more tickets for their chosen trips and if possible calculate the total cost for payment online
Thanks
Graham
More than a year ago
Ugggh! Please send me an email address. It is a word document and you only accept jpg, jpeg, png, gif
More than a year ago
Why is Jot Form soooooo slooowwwwwww when it is working to upload my form submissions? This is event happening when I delete a form. It literally gets stuck working for more than 5 minutes each time. Why is this happening?
More than a year ago
When people are registering it used to tell me what they were registering for. I accidentally click on delete filed and the hit undo. Now when people register it send me an email saying they registered but it doesn't tell me what they registered for. Here is a before and after shot of the email.
More than a year ago
Sir my account was suspended from the last night. Kindly reactive my account as can as possible.
Thanks
More than a year ago
Hi sir,
It is 10th now now but still my account is showing as quota full how can it be possible please clear it.
One more thing when ever somebody clicks our form we are getting two forms with same information please sort this also.
More than a year ago
Hi, I am currently having problems with the multigrid. My form has a number of sections. GOOSeNECK SECTION, STABLE BLOCK A & STABLE BLOCK B seem to be affected. Here is my form.
As soon as some stables are booked OR Gooseneck Parking, the widget dissapears (please see screenshot). I have deleted the widgets and started again but to no avail.
More than a year ago
i want to be able to use the form and be able to fill in different items, i dont want to have to go to jotform each time and add a new item and price
More than a year ago
Can you see my screen shot I am unable to connect to stripe still moved it to live mode and now sending my screen shot link
More than a year ago
Here is the screenshot of my PayPal account showing none of the payments received after 4-15-19 have went through
More than a year ago
I have created a form and have set up "trigger mails" to send send to people that have completed the from.
The images in an emails can either arrive in an inbox embedded or still be referenced in other words the recipient needs to right click on the placeholder where the image needs to go and click on download image, this then downloads the image and seconds later displays where the placeholder frame is.
currently I can only get the mails that I build in Jotform to be referenced in the body of the mail.
How can I change this setting when creating the mails to arrive already in place (embedded) in the recipients inbox?
More than a year ago
Hi,
I am a mortgage agent. I did not know I could not collect certain information. I took it off the form. Can you check to see if it is ok now and reactivate my form? Also, can you let me know what information I can or cannot put ?...
More than a year ago
I took out credit info on form. Can you reactivate ? You should make a check list of things we an put on our forms if we are mortgage agents etc. Thank you
More than a year ago
has there been a resolution to this?
I just tried to create pdf again and still get the same results as before
More than a year ago
I got it. Thank you so much in advances and guidline :)
More than a year ago
my question was answer thanks and goodbye