Form

Full Name

First Name Last Name

E-mail

Address

Street Address
Street Address Line 2
City	State / Province
Postal / Zip Code	Country

Phone Number

- Area Code Phone Number

Mobile Phone Number

- Area Code Phone Number

Website

What is the nature of your business

How did you hear about us

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Do you require any further information from your client

Yes No

If you say yes then your calls will take longer to deal with, and will be charged per minute as opposed to fixed cost. A standard call is up to 3 mins in duration and calls in excess of this are charged the additional minutes at £25 hour pro rata.

Please detail the additonal information you would like collected

How would you like your calls passed to you

Email (free) Text Message (15p each) Call Transfer (£7.50 per month then 15p per minute to land line or 30p minute to mobile)

Please detail the email address, landline or mobile you would like messages passed to

Can we give out the above contact information to callers

Yes No

If applicable please detail any additional information regarding how we pass messages or calls over to you

We will answer your calls with the following

Please give an overview of your business and the type of questions that we may be asked

Any additional information that will help us answer your calls

Please specify the dialling code that you would like

For example 0121. Please note that some local dialing numbers are limted, and additional charges may apply. We wil notify you of additional charges if they apply.

Voicemail Required

Not Required Standard Voicemail (£7.50 per month) Bespoke Voicemail (£7.50 per month and £45.00 set up fee)

Your voicemail will be activated out of hours so you will always receive any important messages. Any messages received will be emailed across to you the next working day. Our bespoke voicemail is professionally recorded and allows you to tailor the message to your company needs. Standard Voicemail charged at £7.50 per month. Bespoke Voicmeail has a one off set-up fee of £45 then charged at £7.50 thereafter.

Is your contact address above the same for invoicing?

The service is invoiced on a monthly basis in advance, your first invoice will be issued when the service starts at a pro rata rate for the month. The standard package is £30.00 month and includes 20 inclusive calls. Additional calls are charged at £1.50 each. Payment is due by return on your first invoice and within 7 days on subsequent invoices.

Your calls will be answered Monday to Friday 09:00 to 17:00 excluding bank holidays. All prices are invoiced without VAT. International numbers are not included.

HLS Business Solutions Call Answering Order Form