Form

Winter Haven Public Library

Library Services Survey
Completing this survey will allow us to provide the best possible service to all who use the Winter Haven Public Library.
1. Are you a resident of Winter Haven?*

Yes No
2. Which age category are you?*

No Answer Under 12 13-17 18-34 35-65 66+
3. Do you currently have a library card from a Polk County Library? (Includes libraries in: Auburndale, Bartow, Dundee, Eagle Lake, Fort Meade, Haines City, Lake Alfred, Lake Wales, Lakeland, Frostproof, Mulberry, Polk City, Winter Haven)*

Yes No I don't know
4. If you answered yes to the previous question, did you register for the library card at the Winter Haven Public Library?*

Yes No I don't know
5. How often do you visit the Winter Haven Public Library?*

No answer At least once a week At least once a month Once every 6 months Once a year Never
6. Please check the reasons you do NOT use the library.*

This question does not apply to me. The library does not offer services or materials of interest to me. The library's hours do not suit my schedule. I do not have time to visit the library. I use another library. I get all my information via the Internet. I buy the books I want to read.
7. What three resources do you use most often at the library?*

Audio books Browse stacks for leisure reading Children's story times and programs Computer access DVDs Use fax machine Attend meetings of an outside organization or group Children's books Adult programs and events Wireless Internet access Use copy machine Inter library loan Magazines or newspapers Reference research Quiet study Poetry on the Patio Music CDs Film programs New books Computer classes
8. What would be the best time(s) for you to come to a library-sponsored event?*

Weekday morning Weekday afternoon Weekday evening Saturday morning Saturday afternoon
9. Do you find the Winter Haven Public Library's hours meet your needs? (Monday - Thursday 9-8; Friday - Saturday 9-5:30; Sunday closed. Select Other to enter suggested hours.)*

Yes No

10. What do you like about Winter Haven Public Library?*

	Very Satisfied	Satisfied	Somewhat Satisfied	Not Satisfied
Internet access
Choice of books
Choice of DVDs
Choice of magazines
Helpful staff

11. Do you have high-speed Internet access at home?*

Yes No
12. Do you know that you can request library materials from any computer that is connected to the Internet?

Yes No
13. Are you aware that you may receive notices by e-mail from the Library? Example: due date reminder, overdue, billing, pickup requested item(s)

Yes No
14. Are you aware that the Winter Haven Public Library is on Facebook and Twitter?

Yes No
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