We understand that last minute changes in your schedule may be unavoidable and we will try to accommodate those changes as best we can. Please understand that when we make an appointment we are setting aside enough time to do our best work and that each appointment is for only one patient. We do not overbook expecting some of our patients to not show for their appointments. The exam room is prepared uniquely for each patient’s specified visit. Therefore, a broken appointment without adequate notice results in lost time and expense, adding to the cost of providing care for all our patients.
We require patients to provide 24-hour notice to cancel or reschedule an appointment. The first time a patient breaks, cancels or reschedules their appointment without 24-hour notice, a $40 broken appointment fee will be applied to the patient’s account. The second, subsequent cancellation for the same appointment will incur a fee of 1/3 the scheduled amount of treatment. A third subsequent cancellation of the same appointment will require prepayment of the entire fee prior to rescheduling and the fee forfeited if the appointment is not kept.
Because we are not in a position to determine if an excuse is valid or not, no exceptions will be made to this policy. It is the patient’s responsibility to keep their scheduled appointment. 24-hour notice by phone (no messages please) will give us time, usually, to fill in the appointment and there will be no broken appointment fee.
We will work to try to schedule times that are best for you. Patients who habitually reschedule for inadequate reasons will be referred to an office which does not work by appointment.