California Skin & Laser Center is committed to exceptional patient care. We’re interested in learning about your experience with our office. Please answer the following questions on a scale of “1” to “10” (“10” for “excellent” and “1” for “poor”). We value your feedback.
1. How easy was it to schedule an appointment?
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2. Were you satisfied with the availability of the doctor?
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3. On the day of your appointment, how would you rate the availability of parking?
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4. Did you receive a reminder about your upcoming appointment?
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5. If applicable, how easy was it to reschedule?
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6. How would you characterize the “wait time” in our lobby?
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7. How would you describe the ease of the “check-in” process?
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8. How would you rate the comfort, cleanliness, and overall appearance of our office?
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9. How well did the doctor listen to your concerns?
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10. Did the doctor answer your questions clearly and appropriately?
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11. If applicable, how well were instructions for your procedure communicated to you?
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12. How would you describe access to our staff – the ease of getting questions answered?
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13. How satisfied are you with the care that you received?
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14. Were you given options or alternatives for treatment?
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15. If tests were ordered, how quickly and easily did you receive them?
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16. How would you rate the overall friendliness and warmth of our staff?
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17. How would you rate our staff’s follow-up after your appointment?
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18. If you had concerns post-treatment, how quickly were they addressed and resolved?
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19. How satisfied are you with the skill of our doctors/staff?
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20. How would you rate your satisfaction with the results/outcomes from your procedure?
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21. What is the likelihood that you would recommend our office to a friend or family member?
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