Remote Support Terms and Conditions This is here simply for legal reasons.
At IJCAHPO we consistently deliver what we promise and leave our customers happy with our service. However, should you have any concerns or if you are interested in your legal rights then please read through the following. The term ‘you’ refers to the user or viewer of our website. Our Remote Support Disclaimer, taking all due care in the use of your computer, IJCAHPO cannot guarantee this service will resolve the IT problem or that the attempt to resolve technical issues will not cause additional problems requiring an techincal support call. IJCAHPO is not liable for any consequential damages and it is the client’s responsibility to backup all applications and data prior to the session. Please close any personal or confidential information on your screen, as the technician will be viewing your desktop. By using this Remote Support Service you understand that:
· All remote service and software is provided at the customer’s sole risk.
· You are responsible for the backup of your data and applications.
· IJCAHPO is not liable for consequential damages of any kind.
· IJCAHPO will not disclose passwords or IDs to any 3rd party.
The ability for IJCAHPO to remotely access your computer significantly enhances our ability to resolve your technical problem quickly. You understand that, by requesting such assistance, you are providing IJCAHPO technical support personnel with access to and control of your computer. In doing so, you could be providing IJCAHPO technical support personnel with access to files that reside on your computer therefore, you accept responsibility for any changes made to the desktop content or system settings. IJCAHPO does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the remote access software or system performance. IJCAHPO recommends that, for your security and privacy, you exit any open applications that contain personal or confidential information before initiating a remote support session with the IJCAHPO representative. IJCAHPO further recommends that you remain seated at your desktop throughout the entire remote session. By accepting these terms and conditions, you acknowledge that remote intervention may in some cases result in data loss and/or software corruption on your computer therefore IJCAHPO explicitly recommends that you back up the data from your computer before accepting remote technical support. If you do not back up your data, you run the possibility of irretrievable loss of such data and IJCAHPO will not be liable for any data or extra costs incurred from 3rd parties, however caused. The Software IJCAHPO uses you are in full control and can end the session at any time. The Remote Connection When you have agreed to use our remote service, you will need to initiate a secure connection with one of our support engineers. In order to create this connection, you will download the software from a link that is on the next page. After use, the software removes its self. IJCAHPO treat all data in strict confidence.