Your dental providers want to make sure that you and other area residents have access to high-quality dental care when you need it. To ensure maximum access to dental services for all of our patients, please be aware of the following Appointment Policy:
Scheduled Appointments: Although we will make every effort to remind you of your upcoming dental appointment by phone or by mail, you are ultimately responsible for remembering your appointment date and time.
Canceling Appointments: If you cannot make your scheduled appointment, you must call us at least 24 hours in advance to let us know so that we can offer your appointment to another patient. Late Cancellations are considered a “No-Show.”
Late Appointments: Late Arrivals are considered a “No-Show.” If you do not arrive 15 minutes after the start of your appointment, it will be given to another patient.
Missed Appointments: Because of the critical lack of access to dental services in our area, missed appointments are taken very seriously. If you miss an appointment, you will be documented as having missed an appointment. If you miss a third appointment without proper notice within the same calendar year, you will be placed on “no-show status.” For the 6 months following the third "no-show" appointment, you will only be seen with a “walk-in" appointment. This means that in order to receive treatment the patient will have to wait in the reception room of the Health Clinic for an opening in a providers' schedule that day.
Please talk to any of the dental staff if you have questions about our No-Show Policy. I understand and agree to abide by this No-Show Policy.