Exchange policy for Warranty Replacement Paddles
Warranty replacement paddles have an abbreviated exchange policy of 15 days from the date they are received. Warranty replacement paddles that are kept beyond 15 days, will not be eligible for exchange after that point. We ask that you would please play with your warranty replacement paddle ASAP to ensure your satisfaction with the replacement paddle.
Excessive Damage Fee
This fee MAY be assessed AFTER we review your submitted warranty claim. If the paddle shows excessive damage due to multiple hits to the ground or making contact with a hard object other than a ball, a $35 excessive damage fee will be applied. The majority of warranty claims are not subject to an excessive damage fee.
Abuse/Negligence Checking
All paddles that are returned to our warehouse are reviewed for negligence and/or abuse. Accounts determined (by a manager) to have returned paddles damaged due to abuse/negligence may be subject to delays and stricter inspection on subsequent returns or warranty claims. The most common cause of abuse/negligence is repeated hits to the ground. To learn more about paddle care, view our guide here: selkirk.com/paddle-care-guide
All Paddles Must Be Returned
Please do not discard your paddle. All replacement paddles provided by Selkirk must be returned to Selkirk as part of the warranty replacement process. We are not able to make exceptions to this policy.