B2B eGift Card Prepaid Program Terms and Conditions
Order Process
Upon submission of this form, Kobo will issue an invoice and request for payment.
Once payment has been confirmed. eGifts will be delivered within 1 week from payment confirmation date.
Delivery
eGift list will be delivered to the email address listed in the order form.
eGift will be delivered in an encrypted email. Along with a secured zip file.
Passwords to unzip and open excel will be sent in a separate encrypted email. All eGift sent to partner will be preactivated and cannot be replaced, refunded exchanged transferred or redeemed for cash.
eGift Inventory Management
Partner will be responsible for the following:
- The secure management and storage of eGift data.
- The secure delivery of eGifts to users.
Failure to do so may result in customer redemption issues. These customer issues will be redirected to the partner for resolution.
Artwork
Partner will share creative assets and copy with kobo for approval.
eGift Card usage
Usage of this eGift card requires a Rakuten Kobo user account. To use the eGift Card, the value of eGift must be transferred to the user account balance prior to purchasing. eGift can be used towards selected product sold on kobo.com. eGift cards do not expire and cannot be replaced, refunded exchanged transferred or redeemed for cash. See Redeeming a kobo eGift Card for more information.
Redeeming a kobo eGift Card