When you schedule an appointment at Genesis Center for Women's Health, we set aside enough time to provide you with the highest quality care.
If you need to cancel or reschedule an appointment, please contact our office as soon as possible no later than 24 hours prior to your scheduled appointment.
Please see our policies detailed below.
Effective Date: December 20th 2021 (Revised September 28, 2026)
1. Established Patients Fee: Any established patient who fails to show or cancel/reschedule an appointment without providing at least 24-hour advance notice will be considered a no-show and will incur a charged fee of $125. This fee is charged directly to the patient (not covered by insurance) and is your financial responsibility.
2. Patient Dismissal: After three (3) no-shows, cancellations, or reschedules without 24-hour notice the patient may be dismissed from Genesis Center for Women's Health.
3. New Patients: Any new patient who fails to show for, cancel, or reschedule their initial appointment will be offered a second opportunity to be seen upon request. After a second no-show, cancellation, or reschedule without the appropriate notice, the patient will no longer be eligible to schedule
future appointments.
4. Access to Care: Adhering to this policy allows us to maintain availability for patients who may have urgent care needs.
5. Appointment Reminders: We maintain a courtesy automated reminder system. However, its is your responsibility of manage the appointments that you have scheduled.
10-Minute Late Policy
We want to make the most of your appointment time, which is why we enforce a strict 10-minute late policy. This policy is necessary to allow our providers to run on time and remain respectful of other scheduled patients. We will do our best to also respect your time and make all attempts to see you at your scheduled time.
If you arrive more than 10 minutes past your scheduled time, we will need to
reschedule your appointment for another day. The decision will be made based on appointments availability.
Extenuating Circumstances
We understand that unforeseen emergencies may prevent you from attending your scheduled appointment or from us seeing you at the scheduled time. If you experience extenuating circumstances, please contact our office as soon as
possible. Under appropriate circumstances, management may be willing to waive the no-show. We will also keep you informed as to whether there any any circustances that will impact the time you will be seen by our Providers.
Phone Line Hours:
Monday – Friday: 8:30 AM – 11:45 AM 1:00 PM – 4:30 PM
Office Phone: 279-886-9000
Gabby our AI Receptionist will be happy to support you during your phone call.
Voicemail is available after hours and on weekends for your convenience.