EAP Division
Statement of Understanding
Health Advocate Companies (known hereafter as the “EAP”), are private employee assistance programs contracted by your employer to provide assessment, evaluation, and referral services for a wide range of personal issues. In order for prompt, efficient, and effective services to be offered there are points of understanding you must read, understand and agree to prior to beginning EAP sessions:
Duration of Services: The EAP provides the individual assessment and evaluation services as well as “short term” counseling for problems we believe can be resolved through the EAP. There is no cost to you or your family when being seen through the EAP. When referrals to outside services are made, there may or may not be a cost, depending on the terms of your health insurance plan. For the sake of clarity, “outside services” means a recommendation that the individual continue counseling beyond the approved number of “sessions” offered by the employer. Referrals to an affiliate for face to face, telephone, or video counseling: If you plan to continue Counseling with your affiliate beyond your authorized EAP sessions, please confirm in advance that they also take your insurance. It is the responsibility of the member to verify insurance coverage. If the EAP affiliate we refer you to does not take your insurance and you feel you will need more than your authorized EAP session(s) please contact Health Advocate for a new referral prior to meeting with the affiliate. If you continue with the affiliate after your authorized EAP sessions, and did not check beforehand about the insurance coverage this will be your financial responsibility. Referrals to the online platform: Insurance does not currently recognize this platform as a reimbursable expense. A reduced fee has been negotiated for continued counseling beyond the EAP sessions at the member’s expense. EAP services are not to be accessed by members for purposes of documenting requests for FMLA, STD or LTD eligibility determination. Neither Health Advocate nor the clinician provide any documentation or assessment related to FMLA, STD or LTD. Please consult with your family physician.
Cancellations: When appointments are cancelled at the last minute, it prevents others from obtaining needed services. Please provide 24 hours’ notice directly to the counselor when cancelling an appointment. You may incur charges from your EAP provider if you fail to provide timely notice of cancellation.
Confidentiality: The EAP will not release any information concerning your problem area or your involvement with the EAP without your prior knowledge and written permission, except as required by law in cases where members express the intention of harming themselves or others, a crime is committed upon the property or person of the EAP, to comply with mandatory reporting laws pertaining to child abuse/neglect or the abuse of an elderly or disabled person, or if court ordered.
Quality Assurance: The EAP is concerned with providing you with quality service. We may follow up with you after your experience with the EAP to ensure your satisfaction with the services rendered.
Additional questions or comments about your experience can be directed to us through our toll free numberor via email.
Acknowledgement of Understanding: By signing the statement below, you acknowledge that you have read this form and understand its contents.