• Labs Warranty Claim

  • Our warranty only covers the United States. However, we can still cover defect paddles in Canada under the below conditions.

    Conditions to cover paddles in Canada

    • The paddle issue is a manufacturer defect and not due to abuse, negligence, or excessive hits to the ground.

    • A $25 USD replacement fee is paid to partially cover extra logistical costs.
      • Canadian returns may be subject to customs and duties in Canada. 
    • You agree to ship the return paddle to our return facility in Canada. You must save & send the tracking number to support!

  • Unfortunately, the Selkirk Sport lifetime warranty is only available in the United States at this time.

  • If you have more than one paddle you are requesting a warranty for, please submit a separate warranty claim for each paddle.

  • Select Your Paddle's Warranty Issue

  • See an explanation and example of each warranty issue below.

    After you have selected your warranty issue in the dropdown above, scroll to the very bottom to move onto the next page.

  • Issue Example

    Loose Edgeguard

    A loose edge guard is when the black border around the paddle face is able to be pulled away from the paddle face surface. You may experience a change in how the paddles sounds and/or plays.
     
    Paddle Face Cracking (near edge)

    A visible crack near the edge guard that is within 1 inch of the edge guard anywhere around the paddle face. Cracks can vary from hairline cracks that are visible to raised cracks that are long in length.

    		  

    Paddle Face Cracking (in center)

    A visible crack in the middle of the paddle face. The center of the paddle is considered the area 1 inch from the edge guard towards the center of the paddle’s face. Cracks can vary from hairline cracks that are visible to raise cracks that are long in length.

    		  

     Handle Broke

    A handle break that originates around the area where the paddle faces transitions into the handle to a break within the handle structure itself. Any wiggle, looseness, or complete separation of the handle and the paddle face.

    		  

    End Cap Damaged/Loose

    The end cap can separate from the handle structure and slide down with the grip material keeping the end cap from completely falling off. The end cap can completely fall off the end of the handle leaving the handle material exposed. Can also mean that a piece of the end cap has chipped off creating sharp edges and a rough surface.

    		  
     
    Paddle Rattles

    Paddle rattles can be a loose particle within the head of the paddle that can be heard when playing or shaken. 

    		 Click here to watch an example paddle rattle video


    Deadspot/Paddle plays differently

    When your paddle changes sound or how it plays, it is sometimes referred to as a "Deadspot". 99% of the time this is due to a loose edge guard or a significant paddle face crack.

    		  


    Other

    If none of the warranty issues above cover your paddle, select Other and give us a short description of the issue you are having.

    		  

  • Deadspot

  • Thank you for contacting us about this issue. When a paddle changes sound or how it plays, it can be created by one of two things.

    1. There is a crack in the face of the paddle

    2. The edge guard is loose

     
    Please check your paddle for either of these two issues. We recommend gently tugging around the entire edge guard to see if it is loose at all. Even if the edge guard is slightly loose, it could create what you are experiencing.

    Note, you may sense there is a dead spot because the sweet spot on all paddles is more active in the center than around the edges. This is normal. Also, paddles do break-in slightly over time, so you might notice some added control (slightly reduced pop) after you play with a paddle for a little while.

  • Deadspot: Send Paddle for Review

  • Thank you for confirming there is not a loose edgeguard or face cracking!

    Would you be willing to ship your paddle to our facility? When your paddle has arrived at our facility, A manager rated 5.0 or 4.5 will evaluate it for a deadspot.  As soon as we receive the determination from testing, we will contact you with an update on how we can proceed with your Warranty Claim.

    Note, you may sense there is a dead spot because the sweet spot on all paddles is more active in the center than around the edges. This is normal. Also, paddles do break-in slightly over time, so you might notice some added control (slightly reduced pop) after you play with a paddle for a little while.

  • Processing Time

    Please plan for approximately 2-3 weeks turnaround time. In other words, from the time you ship the paddle to our facility, you should receive a replacement paddle within 3 weeks if your warranty claim is approved.

    Once your warranty claim has been submitted, an evaluator will follow up within 24-48 business hours with additional instructions regarding shipping your paddle.

    Once we finally receive the paddle, a 4.5 or 5.0 rated player will review your paddle to verify there is a deadspot. We can not guarantee your paddle will be confirmed to have a deadspot and be replaced free of charge.

  • Canada Exchange Processing Time

    Because your address is in Canada, the turnaround time for review is 4-6 weeks. In other words, from the time you ship the paddle to our returns depot, it can take up to 6 weeks to receive your paddle back. The processing time is the result of the below.

    • Shipping from your Canadian address to our Canadian returns depot is approximately 1 week.

    • Our Canadian returns depot batch processes and sends Canadian returns to our USA facility every 1-2 weeks depending on volume.

    • Shipping time from the Canadian returns depot to our USA facility is approximately 1 week.

    • After we review your paddle, shipping time to your address in Canada is approximately 2-3 weeks. 

    Once your warranty claim has been submitted, an evaluator will follow up within 24-48 business hours with additional instructions regarding shipping your paddle.

    Once we finally receive the paddle, a 4.5 or 5.0 rated player will review your paddle to verify there is a deadspot. We can not guarantee your paddle will be confirmed to have a deadspot and be replaced free of charge. If your paddle exchange is not approved, we can either (1) send your current paddle back to you free of charge or (2) offer a discount (40% off) on a new replacement paddle. 

  • Upload Paddle Photos

  • To expedite your warranty claim processing, please upload photos of your paddle below. Also, please make sure that the photos are clear so that our support reps can quickly verify the issue and process your warranty claim. Thank you!

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  • Text us your paddle photos instead

    If you are unable to upload photos here, we have the option of receiving them from you via text message. Please text the photos along with your name and claim number (provided to you after completing this form) to 208-996-8686 after you finish the claim. Providing photos will help to avoid the delayed processing times outlined below.

    Processing Time

    Please plan for approximately 2-3 weeks turnaround time. In other words, from the time you ship the paddle to our facility, you should receive a replacement paddle within 3 weeks if your warranty claim is approved.

    Once your warranty claim has been submitted, an evaluator will follow up within 24-48 business hours with additional instructions regarding shipping your paddle.

    Once we receive your paddle, we will review it. If your warranty claim is approved, your replacement paddle will ship ASAP.

  • Canada Exchange Processing Time

    Because your address is in Canada, the turn around time for review is 4-6 weeks. In other words, from the time you ship the paddle to our returns depot, it can take up to 6 weeks to receive your paddle back. This processing time is the result of the below.

    • Shipping from your Canadian address to our Canadian returns depot is approximately 1 week.

    • Our Canadian returns depot batch processes and sends Canadian returns to our USA facility every 1-2 weeks depending on volume.

    • Shipping time from the Canadian returns depot to our USA facility is approximately 1 week.

    • After we review your paddle, shipping time to your address in Canada is approximately 2-3 weeks. 

    Once we finally receive the paddle for review, we can not guarantee your paddle will be covered under our warranty and replaced free of charge. If your paddle exchange is not approved, we can either (1) send your current paddle back to you free of charge or (2) offer a discount (40% off) on a new replacement paddle. However, the majority of warranty claims are approved.

  • Paddle Rattle

  • We apologize you are experiencing this issue. A paddle rattle is covered under our warranty.

    Please upload a video of your paddle with audio so we can verify the issue. Verifying the paddle rattle allows us to expedite your warranty. If you are unable to upload a video, you may instead send the paddle to our warehouse for review.

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof

  • Processing Time

    Please plan for approximately 2-3 weeks turnaround time. In other words, from the time you ship the paddle to our facility, you should receive a replacement paddle within 3 weeks if your warranty claim is approved.

    Once your warranty claim has been submitted, an evaluator will follow up within 24-48 business hours with additional instructions regarding shipping your paddle.

    Once we receive your paddle, we will review it. If your warranty claim is approved, your replacement paddle will ship ASAP free of charge.

  • Canada Exchange Processing Time

    Because your address is in Canada, the turnaround time for review is 4-6 weeks. In other words, from the time you ship the paddle to our returns depot, it can take up to 6 weeks to receive your paddle back. The processing time is due to the below.

    • Shipping from your Canadian address to our Canadian returns depot is approximately 1 week.

    • Our Canadian returns depot batch processes and sends Canadian returns to our USA facility every 1-2 weeks depending on volume.

    • Shipping time from the Canadian returns depot to our USA facility is approximately 1 week.

    • After we review your paddle, shipping time to your address in Canada is approximately 2-3 weeks. 

    Once your warranty claim has been submitted, an evaluator will follow up within 24-48 business hours with additional instructions regarding shipping your paddle.

    Once we finally receive the paddle for review, we can not guarantee your paddle will be covered under our warranty and be replaced free of charge. If your paddle exchange is not approved, we can either (1) send your current paddle back to you free of charge or (2) offer a discount (40% off) on a new replacement paddle. However, the majority of warranty claims are approved.

  • Requested Replacement Paddle (Pending Approval)

  • Thank you for uploading the photos!

  • Thank you for uploading the video!

  • Now we just need to confirm which replacement paddle you would like if your warranty claim is approved.

    Your current paddle you are requesting a replacement for: {yourPaddle}

  • Choose your requested replacement paddle below

  • Requested Replacement Paddle: {replacementSeries} {replacementShape} {replacementColor}

    If this is not the replacement paddle you want, please adjust the previous selection.

    We must review your warranty claim before sending a replacement paddle. By filling out this form, we do NOT guarantee your claim will be covered or you will be sent a replacement paddle.

  • Warranty Replacement Fees

  • No Replacement Fee (Pending Review)

    Based on your warranty issue and replacement paddle selection, there is no replacement fee for your warranty claim. However, all warranty claims are subject to review for excessive damage. The majority of warranty claims are not subject to an excessive damage fee.

  • Total Replacement Fee (Pending Review): ${totalFee}

    See the replacement fee details below. If your warranty claim is approved, we will email you a payment request for these fees. Once the fees are paid, we will then process your replacement.

  • Canadian Warranty Fee: ${canadianFee}

  • Upgrade Fee: ${replacementFee}

  • All fees are in United States Dollars.

  •  

    Excessive Damage Fee

    This fee MAY be assessed AFTER we review your submitted warranty claim. If the paddle shows excessive damage due to multiple hits to the ground or making contact with a hard object other than a ball, a $35 excessive damage fee will be applied.  The majority of warranty claims are not subject to an excessive damage fee.

     

    Abuse/Negligence Checking

    All paddles that are returned to our warehouse are reviewed for negligence and/or abuse. Accounts determined (by a manager) to have returned paddles damaged due to abuse/negligence may be subject to delays and stricter inspection on subsequent returns or warranty claims. The most common cause of abuse/negligence is repeated hits to the ground. To learn more about paddle care, view our guide here: selkirk.com/paddle-care-guide

     

    All Paddles Must Be Returned

     Please do not discard your paddle. All replacement paddles provided by Selkirk must be returned to Selkirk as part of the warranty replacement process.  We are not able to make exceptions to this policy.

  • Review Your Warranty Claim

  • Name: {name}

    Email: {email}

    Phone #:     {phone}

  • USA Shipping Address: {shippingAddress}

  • Canada Shipping Address: {shippingAddress}

  • Paddle with Warranty Issue: {yourPaddle}

    Warranty Issue: {warrantyIssue204}
    {pleaseDescribe}

  • Requested Replacement Paddle: {replacementSeries}{replacementShape} {replacementColor}

    Total Replacement Fee (pending review): ${totalFee} 

  • Text us your paddle photos instead

    If you are unable to upload photos here, we have the option of receiving them from you via text message. Please text the photos along with your name and claim number (provided to you after completing this form) to 208-996-8686 after you finish the claim. Providing photos will help to avoid the delayed processing times outlined below.

  • What's Next?

    We typically follow up on all claims within 1-2 business days. If you do not see a follow-up from us, please check your spam/junk/social promotions folder as at times our emails may be mistakenly filtered to those folders by your email provider. Adding support@selkirk.com to your email contacts list will help to avoid this issue.

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