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  • Deliveroo claim

  • Please note the following before filing your claim

    • This insurance does not cover the damages to your possessions, for example your bicycle or your phone are not covered by this insurance.
    • If you have an insurance for your vehicle and your vehicle was damaged, do not forget to let your insurance company know about the accident.
  • For coverage details, please visit deliveroo.qover.com and select the relevant country.

  • If you are not a Deliveroo Rider but you were involved in an accident with a Deliveroo Rider, please contact SATEC via this link or call this number +33 1 42 80 15 03

    Or if you are a Deliveroo Rider and the only damage is caused to a third party, use this link to declare the claim to SATEC or call this number +33 1 42 80 15 03

  • Rider information

    Please provide us the following details of the Deliveroo rider
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  • Rider's address

    Please provide us the following details of the Deliveroo rider's address

  • Incident information

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  • Any medical expenses following an accident during your trips for Deliveroo and the incapacity for work will be covered by Inail.

    For the correct reporting procedure and for further information, please click here.

  • A condition is added on the next question "Was a third party involved in the accident". If that question is filled with an answer (and it will since it's a mandatory question), it will skip all next pages until the last one. This is how we handle the multi coverage apsect of this form

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  • Sickness information

  • If you’re incapacitated to work due to a sickness (not related to any road accident while delivering for Deliveroo). 

    Be careful:

    - You must have completed at least 30 orders over the last 8 weeks before.

    - Your incapacity to work must be certified by a doctor (medical certificate required).

     

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  • Attendance on a jury

  • You have been selected for a jury and this prevents you from doing deliveries?

    Fill in this form to be eligible for a compensation.

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  • Parent expenses

  • You can benefit from this coverage if you have been collaborating for Deliveroo at least for 6 months and you have completed at least 30 orders in the 8 weeks prior to the event date or at least 60 orders in the last 6 months prior to the event date if you are the natural mother.


    Please note that you must submit your claim after the event date (certificate required).

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  • Data Protection, Fraud Prevention and Detection & Medical information

    In order to administer your claim, this information will be used by Qover, the claim adjuster and the insurer. It may be held on computer and or in manual files for administration and risk assessment purposes.
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  • Your personal data will be collected and processed by Qover SA (hereinafter ‘Qover’) that is independent controller responsible for the processing of the personal data you are required to share when you submit your claim. The data will be processed only for the purpose of the use of the services provided by Qover, including risk assessment, insurance contract management, claims and complaints handling and crime prevention (such as fraud) as well as to allow Qover to fulfil its legal obligations. Qover may disclose personal data to the Risk Carrier, namely Zurich and third parties, such as service providers, subcontractors, or to our partners such as Deliveroo and Sedgwick, for the same purposes. Personal data may be transferred abroad, including to countries outside the European Economic Area and/or the UK. Such transfers are subject to appropriate safeguards, including contractual safeguards, in accordance with applicable European regulations and/or the UK ones. The persons concerned have certain rights relating to their personal data and in particular the rights of access, rectification, erasure or restriction of processing or to object to processing as well as the right to data portability. To exercise these rights, you may contact us at any time by writing Qover’s DPO at privacy@qover.com.

    For further information about how Qover processes your data please visit our Privacy Policy - EN.

    More information about how Zurich processes your personal data and the rights you have as a data subject, please consult the policy documentation

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