FMDH Clerical Job Openings

HOURS: Full-time position; Monday-Friday, 8-hour shifts.

REQUIREMENTS: Associate's degree in Healthcare Informatics, Information Technology, Healthcare Administration, Business, Clinical Science, or a related preferred field. Equivalent combinations of education, training, and experience may be considered in lieu of formal education. Three (3) years of experience supporting, implementing, optimizing, training, or maintaining healthcare information systems, electronic health records (EHRs), or related healthcare technologies preferred. Experience may include healthcare operations, clinical or ancillary services, application support, workflow analysis, process improvement, reporting and analytics, system implementation, training, or serving as a departmental super-user or subject matter expert.

DUTIES: Frances Mahon Deaconess Hospital is seeking a Clinical Ancillary Software Analyst to join our Informatics team. This position supports, maintains, optimizes, and helps implement clinical and patient-facing technology solutions. The analyst works closely with end users, operational leaders, vendors, and other stakeholders to troubleshoot issues, manage system changes, improve workflows, provide training, and support technology projects. This role is ideal for someone who enjoys problem-solving, technology, collaboration, and finding better ways to support users and organizational operations.

Key Responsibilities:

• Support and maintain assigned clinical and patient-facing software applications.
• Troubleshoot system issues and work with users and vendors to identify effective solutions.
• Assist with system upgrades, enhancements, testing, implementation, and ongoing optimization.
• Collaborate with departments to evaluate technology needs and improve workflows.
• Serve as a resource for end users by providing application support, guidance, and training.
• Participate in technology projects and help coordinate application-related changes.
• Identify opportunities to improve system functionality, efficiency, and the user experience.
• Build positive working relationships with clinical teams, operational leaders, vendors, and other stakeholders.
• Help ensure assigned technology solutions effectively support patient care and organizational operations.

FMDH is an Equal Opportunity/Affirmative Action Employer. Please contact the HR department at (406) 228.3662 for more information.

HOURS: Full-time position. Monday – Friday 8am-5pm.

REQUIREMENTS: High school diploma or general education degree (GED); Prefer Bachelor’s degree and/or one to three years related experience and/or training.

JOB SUMMARY: Frances Mahon Deaconess Hospital (FMDH) is seeking a Foundation Lead & Marketing Assistant to play a key role in advancing our mission by supporting both the work of the FMDH Foundation and organizational marketing efforts. We are looking for a candidate who is collaborative, organized, creative, and enjoys planning and project management.

This position works closely with the Director of Marketing & Communications to support events, public relations, and communications. The role also provides leadership and coordination of FMDH Foundation activities, including fundraising, donor relations, financial operations and board support.

KEY RESPONSIBILITIES:

Marketing

• Implement marketing plans and campaigns under the Director of Marketing & Communications.
• Oversee CHNA initiatives and serve as Valley CARE Coalition Secretary.
• Write and edit newsletters, press releases, and community-focused content.
• Maintain and update hospital website.
• Execute social media strategy and strengthen online presence.
• Support hospital events and public relations efforts.

Foundation

• Manage financial operations of the FMDH Foundation with accuracy and transparency.
• Plan and execute fundraisers including Scholarships, Annual Golf Tournament, Annual Dinner, and Tree of Life campaign.
• Organize board meetings, prepare agendas, and record minutes.
• Develop the Foundation’s annual strategic plan and gift budget.
• Promote Foundation initiatives through media and community outreach.

FMDH is an Equal Opportunity/Affirmative Action Employer. Please contact the HR department at (406) 228.3662 for more information.

HOURS: Full-time Monday-Friday 8:00am – 4:30pm

REQUIREMENTS: Associate degree in Business, Healthcare Administration, or a related field, or equivalent education and relevant healthcare experience. Healthcare revenue cycle, billing, claims, or patient financial services experience preferred. Prior leadership, supervisory, or progressively responsible professional experience preferred.

Key Responsibilities

• Provide day-to-day leadership, supervision, and work direction for Patient Financial Services staff.
• Monitor accounts receivable, billing worklists, claim follow-up, denials, unresolved accounts, and timely filing risk.
• Oversee claim submission, payment posting, insurance follow-up, denial resolution, appeals, and patient account workflows.
• Monitor staff workload, productivity, work quality, and adherence to established procedures.
• Train, coach, and support staff while promoting accountability and consistent work practices.
• Review escalated or complex accounts and assist staff with determining appropriate next steps.
• Monitor denial trends and ensure appropriate follow-up, correction, appeal, or escalation occurs.
• Ensure billing and follow-up activities comply with payer requirements, organizational policies, and applicable regulations.
• Identify workflow gaps, recurring billing issues, and opportunities to improve efficiency and account resolution.
• Work collaboratively with Coding, Patient Access, Health Information Management, clinical departments, Informatics, Compliance, and other areas involved in the revenue cycle.
• Support the development, implementation, and monitoring of department procedures and standardized workflows.
• Monitor department performance and communicate significant trends, barriers, risks, and unresolved issues to Revenue Cycle leadership.
• Promote a positive work environment focused on communication, teamwork, accountability, accuracy, and continuous improvement.                       

Qualifications:

• Strong leadership, communication, and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities.
• Working knowledge of healthcare billing, reimbursement, insurance requirements, coding concepts, and healthcare regulations.
• Ability to analyze account issues and help staff determine appropriate resolution.
  Ability to prioritize competing demands and ensure work is completed timely and accurately.
• Strong computer skills and ability to work effectively within electronic billing systems, payer portals, and Microsoft Office applications.

FMDH is an Equal Opportunity/Affirmative Action Employer. Please contact the HR department at (406) 228.3662 for more information.

HOURS: Full-Time Position, Monday - Friday

REQUIREMENTS: Previous healthcare billing, insurance, clerical, medical terminology, and computer experience preferred. Strong attention to detail, problem-solving skills, and the ability to manage multiple priorities are important for success in this position.

DUTIES: We are seeking a detail-oriented Patient Account Representative to support insurance billing and accounts receivable activities for Medicare, Medicaid, commercial insurance, and other third-party payers. This position is responsible for helping ensure claims are submitted accurately and timely and for following accounts through resolution.

Key Responsibilities:

• Submit and follow up on insurance claims to Medicare, Medicaid, commercial insurance, and other third-party payers.
• Review billing worklists, claim edits, error reports, and account issues and take appropriate action to move accounts toward resolution.
• Research and resolve claim denials, rejections, payment issues, and other billing discrepancies.
• Correct claims and submit corrected or secondary claims when appropriate.
• Review payer requirements and maintain knowledge of applicable billing rules, regulations, and procedures.
• Document account activity, follow-up actions, payer communications, and resolution steps accurately within the patient accounting system.
• Communicate with patients, insurance companies, and internal departments to obtain information needed to resolve accounts.
• Work collaboratively with Coding, Patient Access, Health Information Management, clinical departments, and other teams to resolve billing issues.
• Monitor assigned worklists and accounts to support timely filing and appropriate reimbursement.
• Escalate complex or unresolved accounts according to department procedures.
• Identify recurring billing or denial issues and communicate opportunities for workflow and process improvement.

FMDH is an Equal Opportunity/Affirmative Action Employer. Please contact the HR department at (406) 228.3662 for more information.

HOURS: Exempt; Full-time position; Monday-Friday, 8-hour shifts.

REQUIREMENTS:

• Bachelor's degree in healthcare administration, business administration, communications, public administration, nonprofit management, or a related field, required.
• Master's degree in a relevant discipline, preferred.
• Five years of progressive leadership experience in advancement, philanthropy, recruitment strategy, external relations, or partnership development.
• Demonstrated success in strategic relationship building, executive-level communication, and leading cross functional activities.
• Experience in rural healthcare, hospital foundations operations, grant development, or physician and clinical workforce recruitment, preferred.

DUTIES: Frances Mahon Deaconess Hospital is seeking a Vice President of Strategic Growth and Partnerships to serve as the organization's leader for physician recruitment by building strategic relationships and developing innovative recruitment initiatives. The position is responsible for building a sustainable physician recruitment pipeline through proactive engagement with physicians, residents, academic institutions, and professional organizations. Due to the geographic location of the organization, domestic travel (both in state and out-of-state) is an essential function for core duties of the role, such as partner engagement, site visits, and attending sponsored events. In support of the primary responsibility, the role also advances philanthropic opportunities, academic partnerships and community relationships that strengthen the hospital's long-term workforce and growth objectives.

Key Responsibilities:

• Promote a culture that supports and implements the strategic and operational goals of the organization.
• Provide leadership in the long-term recruitment pipeline strategy of the organization, including residency outreach, candidate experience design, and management of search firm relationships, in partnership with Human Resources. Human Resources retains responsibility for contracting, onboarding, and employment administration. Medical Staff Coordinator retains responsibility for Medical Staff credentialing.
• Analyze physician workforce trends, specialty shortages, and recruitment market conditions to proactively identify future recruitment needs and partnership opportunities.
• Develop and implement innovative physician recruitment strategies that reduce reliance on external search firms. Develop and maintain ongoing relationships with physicians before active recruitment needs exist.
• Attend specialty conferences, residency fairs, professional meetings, and networking events to identify prospective candidates. Represent the hospital at regional and national physician recruitment events. Build relationships with residency program directors, department chairs, and faculty.
• Develop and execute a multi-year philanthropy and advancement strategy, including major gift cultivation, grant development, donor stewardship, and pipeline tracking.
• Serve as strategic advisor to the Foundation Board by supporting board education, alignment with hospital priorities, and philanthropic opportunity development. Foundation Coordinator retains event management and operational tasks. Map key institutional relationships and coordinate leadership engagement strategies to strengthen external partnerships and reduce dependency on the CEO for relationship management.
• Maintain an understanding of applicable laws, regulations, accrediting body standards, and industry standards, as well as the implications on the organization's practices.
• Ensure adequate planning for departmental needs by participating in the preparation of annual budgets for supplies, capital and other department costs.
• Demonstrate adoption of a performance improvement philosophy by establishing departmental standards of quality and methods for measuring results and improving processes.

FMDH is an Equal Opportunity/Affirmative Action Employer. Please contact the HR department at (406) 228.3662 for more information.

HOURS: Full-time position; Monday-Friday, 8-hour shifts.

REQUIREMENTS: Bachelor’s degree and/or one to three years related experience and/or training preferred.

DUTIES: Frances Mahon Deaconess Hospital is seeking a Medical Staff Assistant to provide administrative, operational, and project coordination support to the Medical Staff Services Department. This position supports departmental initiatives through coordination of provider enrollment and regulatory activities, medical student and learner programs, and performance improvement efforts. Working collaboratively with providers, educational partners, payers, hospital departments, and community stakeholders, the Medical Staff Assistant helps ensure departmental priorities, projects, and regulatory responsibilities are executed efficiently and accurately to support the organization's strategic growth objectives.

 Key Responsibilities:

• Provide primary administrative support in the coordination and execution of departmental initiatives and projects.
• Assist with scheduling meetings, preparing agendas, maintaining calendars, and coordinating communications with internal and external stakeholders. Coordinate communication and information gathering among departments, providers, community partners, vendors, and other stakeholders.
• Maintain working knowledge of the Medical Staff Bylaws, Rules, and Regulations, and Hospital Policies.
• Coordinate clinical rotations for medical students and other learners, including scheduling, orientation scheduling, housing, and logistical support.
• Build collaborative relationships with educational partners to ensure a positive experience for students and faculty.
• Coordinate provider and facility enrollment, credentialing, and revalidation activities with governmental and commercial payers. Maintain provider licenses, certifications, enrollment records, and required regulatory documentation, ensuring timely renewals and compliance. Prepare and track enrollment applications, updates, and supporting documentation while collaborating with providers, payers, and internal departments to resolve issues.
• Maintain open communication with the Medical Staff, Administration, and Hospital Departments.

FMDH is an Equal Opportunity/Affirmative Action Employer. Please contact the HR department at (406) 228.3662 for more information.

HOURS: Full-time position; Monday-Friday 8:00am-4:30pm.

REQUIREMENTS: High School Diploma or GED preferred. Previous experience in healthcare, HIM or medical terminology, anatomy or physiology preferred.       

DUTIES: FMDH is seeking a detail‑oriented, organized and customer‑focused Health Information Management Clerk to join our HIM team. This role is essential in ensuring the accuracy, integrity, security, and confidentiality of patient health information while providing excellent service to patients, providers, and staff throughout the organization and beyond.  The ideal candidate enjoys working with electronic records, has strong attention to detail, and is committed to providing excellent customer service.

Key Responsibilities

• Perform quality control of scanned patient health information documents to ensure accurate indexing and patient association.
• Review, scan, index, retrieve, and maintain patient health information within the electronic health record while ensuring accuracy and record integrity.
• Analyze assigned worklists to identify incomplete, missing, duplicate, or incorrectly filed documentation.Process documentation. Process incoming medical records, faxes, and patient information received from healthcare providers and other organizations.
• Manage written and verbal requests for patient health information, ensuring timely, accurate and compliant release of records.
• Provide courteous and professional assistance to patients, providers, staff, and visitors regarding health information and records requests.
• Answer department phones, respond to inquiries, and support daily HIM operations.
• Protect patient privacy by maintaining strict adherence to HIPAA and all organizational privacy and security standards.

FMDH is an Equal Opportunity/Affirmative Action Employer. Please contact the HR department at (406) 228.3662 for more information.