Welcome to Freeze Wellness and thank you for selecting us for your healthcare needs. We look forward to helping you along the way to great health.
Cancellation & Rescheduling Policy:
Your appointments are very important to us! They are reserved specifically for you. We respectfully request at least 2 business days for cancellations or rescheduling of your appointments.
Please understand that appointments that are missed, cancelled or changed without giving us enough notice, are missed opportunities for us to fill the apt time with clients that are on our waiting list.
Any appointment missed, cancelled or changed without 2 business days notice will result in a charge of 100% of your appointment fee. Please note you will receive several reminders via email and text prior to your apt date.
Please understand it is your responsibility to remember you appointment dates and times to prevent any missed appointment which result in the cancellation fee. Not receiving an electronic notification of your apt from us is not sufficient reason to miss an apt.
If you do need to cancel please either call the office at 623-824-9600 and leave a message if it goes to voice mail, or email us at admin@mydrfreeze.com.
All appointments must be held with a valid credit card at the time of booking. Your credit card information is stored with full encryption.
We do understand that emergencies can occur beyond your control. Please contact us and we will reschedule your existing appointment and no charges will apply.
Fees: Payment of all fees are due at time of the visit.
Insurance billing: We do NOT bill insurance, nor do we take any insurance plans. If you wish to submit a HICFFA form for possible reimbursement to your insurance carrier please let us know at the time of your visit.
This form can be sent in to the address on the back of your insurance card. Please note we do NOT give forms for Medicare.
Terms: All of our fees are subject to change without prior notice. Past due balances are subject to a 2% fee per month (18% annum) service charge, plus a monthly billing of $20.
Statement: I have read and understand the above policies of Freeze Wellness and agree with them. I consent to the treatment with Dr. Karen Freeze and accept full responsibilities for all expenses incurred on my account for visits, tests, or supplements, medications, etc.
In the event of non-payment, I will bear the cost of collection and/or all court costs and legal fees should it be required.
I authorize the release of any medical information necessary to process an insurance claim and authorize payment directly to the signed physician. Due to the new privacy policies this form must be signed to disclose your private health information. A copy will be provided to you on request.