REPORTS SHIPMENT/PRODUCT PROBLEMS
Hi! If you had any problems with your shipment, we are here to collect all the necessary information to find a solution. We will do our best to be sure that you can have a positive experience.
What kind of issue have you had?
shipment issue
product issue
payment issue
What did it happen?
The product has not been delivered
The product has been damaged
The shipment is stucked in the carrier's warehouse
The address or name you entered was wrong or you want to change it
Altro
What's up?
The product is not the one I wanted (f.e. taste or type)
The product opened and dispersed in the carton
The product has defects
The product arrived already expired
The product has mold
Altro
What did it happen?
Stripe does not work
I received the payment notification but not the order notification
Altro
Your order number
*
Name and Surname
*
Name
Surname
Email
*
example@example.com
Phone number
Si prega di inserire un numero di telefono valido.
Shipment Number
Describe briefly the issue you had or insert here new data
*
Attach photo of your pack or your damaged product ( Please, in case of damaged product, attach also a picture of production batch)
*
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