Technical Support Request

Technical Support Request
Welcome to the Aftershock PC Technical Support form. Please provide accurate and detailed information about your issue below.

Our dedicated support team will review your query and assist you as quickly as possible.

Contact Details:

To ensure we can reach out to you promptly and provide the best support possible, please kindly provide us with your contact details.
Name

First NameLast Name
Email
example@example.com
Phone Number
Example Mobile (04) 1234-4567 Example Landline (03) 9043-3893Format: (00) 0000-0000.
Preferred Method of Contact

Address Details:

To ensure a smooth pickup and return process for your product, kindly provide us with the following information.
IMPORTANT!

Collection and Return (interstate): We'll arrange collection from your address or you can drop off at a local post office. We'll handle the return shipment to you.

Drop off and Pick up (Melbourne metro): You drop off the product at our showroom. We'll notify you when it's ready for pickup.

Drop off and Return [Box required] (Melbourne metro): Drop off the product at our showroom. We'll arrange return shipping or you can use our courier service. Please ensure it's boxed for shipping.

Collection and Pick up (Melbourne metro): We'll arrange collection from your address. You can pick it up from our showroom.
Delivery Method
Is your Collection address the same as your Return address?
Address

Street Address

Street Address Line 2

CityState

PostalCountry
Pickup Address

Street Address

Street Address Line 2

CityState

PostalCountry
Return Address

Street Address

Street Address Line 2

CityState

PostalCountry

Order Details:

To ensure we can provide you with accurate support, kindly provide us with your order details.
Please select invoice prefix
E.g: If your order number is S12345 (found in your order confirmation email), you would select S####
E.g: If your order number is AU-12345, you would select AU-####
If you are unsure which invoice prefix to select or have any questions, please get in touch with our customer support team for further assistance. The order number will always be for the first purchase of the device. If you have since purchased upgrades/parts, please still use the original order number.
Invoice
Invoice
Invoice
Invoice
Invoice
Product
System Details (Optional)
To carry out full diagnostic testing and complete necessary service tasks, access to the system with administrative privileges may be required. If you choose not to provide this information, certain diagnostics or repairs may be delayed or limited. Providing this is optional, but may assist us in resolving the issue more efficiently.

Issue Details:

To assist you promptly, we kindly request the following information regarding the issue you are experiencing.
To help us understand the issue you are facing, could you kindly provide a brief description of what is happening?
Please provide any details, error messages, recent changes, or troubleshooting steps you have taken so far. The more information you can provide, the quicker we can assist you in resolving the problem.
How frequently does the issue occur?
Can you easily reproduce the issue? If so, please provide specific details on how you can replicate it.
Please provide specific details on how you encounter the issue. Provide the steps you take and any noticeable patterns. This information will greatly help us accurately diagnose and resolve the problem.
Which application or game do you suspect is most likely to be causing the issue?
Please provide the application or game you suspect is most likely responsible. Providing the name of the application or game will help us focus our investigation and provide you with the most accurate solution.
By sharing these details, we can focus on identifying and resolving the problem effectively.

Captured the Issue:

To provide the most effective support, we kindly request that you upload an image or video depicting the issue you are facing.
Upload

Please be aware that any files uploaded to this platform may not be entirely private and could potentially be viewed by the public. Although we have taken measures to make the associated URLs less predictable, we cannot guarantee complete confidentiality or security. We advise against uploading any confidential or sensitive information, as we cannot be held responsible for any unauthorised access or use of the uploaded pictures.
Cancelof

Data Backup and Reinstallation Notice
To facilitate a smoother diagnostics process and address any software-related issues, we may recommend reinstalling Windows on your device. However, it is crucial that you back up all essential files to a cloud service or an external drive, as this process will result in the removal of all data from your device.

Please be aware that while we take the utmost care with your data, we cannot be held responsible for any data loss that may occur. Rest assured, if you select the option not to have your data wiped, we will notify you beforehand if data removal becomes necessary and are available to address any queries you may have regarding this process.
Data:

Refurbished or Equivalent Parts
In order to complete the service job in a timely manner, we seek your acceptance, where applicable, for the use of parts that may be either not 100% new or refurbished to repair your PC. This may occur when components are no longer readily available due to being discontinued by the manufacturer or are not frequently circulating in the market.

By accepting this condition, you acknowledge that suitable replacements of equal or greater value may be used for faulty parts.
Parts:

Important Information Regarding Repair and Replacement
Kindly note that during the repair of your goods, there is a possibility that user-generated data may be lost. It is essential to create a backup copy of any data saved on your device prior to the repair.

Please be aware that goods presented for repair may be replaced by refurbished goods of the same type, as opposed to being repaired. Refurbished parts may also be utilised for the repair of goods.
Should be Empty:

Contact Details: